Ict End User Manager
3 days ago
**ROLES & RESPONSIBILITIES**
- Serve as an entry point for the client recording and dispatching IT related incidents, requests and changes
- Proactively monitor and Manage the Desktop section
- Desktop/Laptop/ cable infrastructure -Install, configure, implement, support, repair and administer systems and solutions
- Supervise operational implementation of ICT technical Desktop hardware and software systems.
- Manage implementation projects.
- Monitor, update and assist with asset management.
- Vendor liaison and interaction on technical solution specifications and requirements.
- Oversee and supervise Desktop Support Office staff and deliverables.
- Compile Business and infrastructure analysis, administrative documentation and statistics.
- Research and development on client requests / solutions.
- Ensure SLA compliancy and adherence to client policies, rules and regulations.
**QUALIFICATIONS & EXPERIENCE**
- Matric,
- A+, Networking,
- BCOM Degree
- VMware V Sphere install and configure
- Manage V5.0 Deploying
- Configuring and administering Microsoft Lynch Server 2010
- HP Open View Storage Data Protector I: Fundamentals
- Maintaining Microsoft SQL Server 2008 Database
- 2279 Planning
- Implementation and Maintaining a MS Win Server Active Directory
- Foundation Certification IT Service management, ITIL V3 Certificate.
- 15 years’ experience
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