Hotel Training Manager

The Training Manager will be responsible for the strategic initiatives of Talent tied to business expansion, growth, and the necessary cultural evolution to support both. The function should be supportive, proactive, analytical and entrepreneurial; creating memorable moments for our guests, fostering an empowered environment for the team whilst working closely with all key business partners in order to achieve quality results. The job incumbent acts as an ambassador for the brand, reflecting the company culture and values. All work is carried out in accordance with company corporate policies, procedures and service concepts according to local requirements and regulations.

**Roles/Responsibilities**

1.

Ensure the smooth running of Talent, where all areas of responsibility for Learning & Development are managed and delivered to the highest levels, ensuring both property and company standards are attained and adhered to.

2.

Working proactively with all key stakeholders and HR business partners to maximize the team learning & development experience, delivering a positive and responsive approach to enquiries and training/coaching to problem resolution.

3.

Develops and implements strategies where key L&D metrics are identified, communicated and delivered, where reports and tracking tools are reviewed and acted upon to ensure that strategies and initiatives are attained or exceeded.

4.

Working with key stakeholders, effectively managing and reviewing the training life cycle of the team, fostering a culture of growth, development and performance whilst reflecting and promoting the company culture and values.

5.

Owner of the L&D budget and training plan, where together with management team, ensures development plans and training are aligned with guest service, revenue, operational and business objectives, where the team maximizes their potential and prepares them for future opportunities within the company.

6.

Build and maintain effective working relationship with all key stakeholders and business partners both internal and external ensuring that all communications and L&D activities are undertaken and delivered in a timely manner.

7.

Reviews and scrutinizes employee development, training and succession plans, providing recommendations that will enhance performance and provide added value to the individual and the company.

8.

Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required.

**Competencies & skills requirements**
- Proven experience in a Learning & Development management position
- Strong problem-solving capabilities with the ability to adapt to changing environments
- Excellent leadership skills with a hands-on approach and lead-by-example work style
- Commitment to exceptional guest service with a passion for the hospitality industry
- Ability to find creative solutions, offering advice and recommendations
- Personal integrity, with the ability to work in an environment that demands excellence, time and energy
- Strong communication and listening skills, excellent speaking, reading and writing skills
- Outstanding analytical and strategic skills improving the business from a financial perspective
- Excellent ability to work collaboratively across functions and cultures in a global environment
- Skilled with Microsoft Office software
- An open, positive and communicative personality
- Ability to handle multiple challenging priorities and assignments

**Job requirements and qualifications**: Indicate the minimum education and experience for this job, any certifications required

**Minimum education**:National academic qualifications in Learning & Development**

**Minimum experience: 3+ years of relevant experience** **in** **Learning & Development management**

**Language skills: Very good command of written and spoken English