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IT Helpdesk Technician

2 weeks ago

Edenvale, South Africa The Best I.T Guys Full time

**IT Help Desk Technician job description**

Are you an experienced IT Help Desk Technician able to take the hassle out of any technical problem?

Patient and friendly even with difficult customers? Able to share your technical knowledge in the simple and understandable way?

Then you are the perfect team member we are looking for

**IT Help Desk Technician responsibilities**
- Perform troubleshooting using different diagnostic techniques to resolve technical hardware and software issues.
- Provide quick resolution and excellent customer service.
- Redirect unresolved issues to the next level of support personnel.
- Provide needed information on IT products or services.
- Keep record of problems and their resolution on the ticket system.
- Provide feedback on processes and make recommendations on areas to improve.
- Maintain technical documentation and service catalogue on installation of software, configuration of hardware and problem troubleshooting.
- Suggest improvements on procedures.
- Daily, weekly and monthly reporting.

**IT Help Desk Technician requirements**
- Previous working experience as an IT Help Desk Technician.
- Self-motivated and eager to learn.
- In-depth knowledge of computer systems and mobile devices. 
- Hands on experience with diagnosing and resolving technical issues.
- Excellent communication and interpersonal skills.
- Customer focused, patient and cool-tempered.
- Proficiency in English.
- Excellent communication skills.
- Attention to detail.
- Good problem-solving skills.
- Experienced with:

- All versions of MS Windows and MAC OS.
- MS 365 services, online apps and Office desktop apps.
- Printer installation & configuration.
- Desktop and Laptop hardware & peripherals.
- Network basics and configuration.
- Server and backend infrastructure knowledge advantageous.
- A+, N+ and Microsoft accreditations advantageous.
- Excellent written and verbal communication skills

Salary to be discussed in interview.

Face to face interview and will include a technical assessment.

Ability to commute/relocate:

- Edenvale, Gauteng: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- IT Help Desk: 2 years (preferred)