CRM Business Consultant

2 weeks ago

Johannesburg, South Africa Positive Switch Full time

**Description** - Deliver on the desired end-to-end client experience for clients - Develop strong relationships with healthcare providers and illustrate our value proposition through ongoing interactions, supported by actionable insights - Manage and take full ownership of a national portfolio of clients allocated to you - On-board and train clients on new and existing products and processes through a combination of face-to-face,telephonic and digital channels - Capture detailed records of all client interactions in CRM - Collaborate across all Business Lines within the company structure to manage your portfolio of clients in alignment to the budget - Collaborate with New Business Consultants to ensure fast and sustained conversion of sales to transacting and satisfied clients - Ensure clients continually experience a "Remarkable Client Experience" **Qualifications & Experience** - National Senior Certificate (Matric), but tertiary qualification preferred - 4+ years in client service in the healthcare and/or information technology sectors - 2+ years training clients on software products - 2+ years upselling products and services to existing clients - 2+ years building strong and trusted business-level relationships with clients **Knowledge and Skills** - Data analysis and problem solving - Advanced proficiency in Excel and/or Google Sheets is highly advantageous. (Experience working in Google Workspace is an advantage). - Mindfulness - Attention to detail - Relationship-building at all levels - Proficiency in English, and at least one other official language - Excellent communication skills - Planning and organisational skills - Time - and self-management skills - Negotiation and upselling skills - Sound knowledge of the SA private medical industry as well as medical practices is highly advantageous

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