Senior Specialist: Technical Trainer

**Purpose**

To provide training, development and assessment services to improve operational quality and turnaround time, through the execution of predefined work objectives as per agreed standard operating procedures.

**Position Overview**:
**Specific Role Responsibilities**:
**GENERIC JOB OUTPUTS**

PROCESS AND GOVERNANCE

Adhere to the standard operating procedures and guidelines within the area of accountability.

Identify and develop solutions to improve operational service and quality and escalate unresolved issues to management and process owners. (Where applicable)

Report on transactional and process activities to enable timely and effective decision making.

Adhere to standard operating procedures (SOPs) within the area of accountability.

Contribute to the development of standard operating procedures and guidelines within the area of accountability.

Ensure that occupational health & safety standards are adhered to by all delegates during practical training.

Ensure that the training facility is properly maintained, training equipment are in working order and kept safe.

Escalate unresolved issues to management and process owners.

Facilitate assessments (writing and practical) according to predetermined lesson frameworks to ensure assessments of learners by conducting pre and post learning interventions.

Facilitate learning according to predetermined lesson frameworks and engage learners in an interactive learning methodology to enhance learning capabilities.

Identify and develop solutions to improve operational service and quality.

Identify training and development requirements and escalate requirements to the relevant stakeholders to ensure relevant training materials are updated accordingly.

Interact with training specialists, line managers and business stakeholders, to effectively identify optimal learning solutions, content and platforms.

Invigilate assessments, prepare reports of test results and forward the outcomes to the relevant stakeholders for further actioning.

Prepare training delivery reports to keep record of training initiatives and results.

Update relevant information and complete all learner administration activities to ensure compliance to requirements, processes and procedures.

FINANCE

Execute work activities effectively and efficiently in order to maximise efficiencies and reduce unnecessary delays in achieving goals of the office.

CLIENT/CUSTOMER

Broaden the understanding of customer service delivery principles and provide specialist support to meet and exceed customers' expectations.

Deliver services and/or products that create a culture which aims to meet or exceed customers' expectations in the business.

PEOPLE

Attend learning initiatives to improve work quality and enhance own skills.

Own and live up to company values.Participate in forums/discussions that positively contribute to knowledge improvement.

Attend training initiatives to improve work quality and enhance own skills.

Provide support to team members by finding solutions to problems and providing training where appropriate.

**Qualifications and Experience**:
**Minimum Experience**

2 - 5 years' experience in the technical after sales field

**Minimum Qualification**

Trade and Occupational Qualifications with NQF Level 04

Qualified Petrol/Diesel mechanic with exceptional diagnostic skills

Master Technician Status and Qualified Auto-Electrician will be an added advantage

**Skills and Personal Attributes**:
**Minimum Requirements**

Communication

Conflict Management

Manage personal work priorities and professional development

Occupational Health and Safety

Vehicle Diagnostics and Servicing

Knowledge of Parts