Reservationist/duty Manager
2 weeks ago
A well-established **4-star guest house** is seeking a **dynamic and professional Receptionist / Duty Manager** to join our team.
**Requirements**:
- Matric
- Minimum 2 years experience in the **hospitality industry in a similar position**:
- Energetic, friendly, and customer-focused individual
- Excellent communication and interpersonal skills
- Must be willing to **work shifts, weekends, and public holidays**:
- Strong organisational skills and attention to detail
- Proficiency in reservation software (e.g., Resrequest/Opera) and MS Office Suite.
**Main Duties & Responsibilities**:
- Manage **guest check-ins and check-outs** efficiently and professionally
- Handle **reservations, enquiries, and guest correspondence.**:
- Supervise daily operations and ensure the smooth running of the guest house
- Deliver **exceptional guest service** and maintain a **high standard of hospitality** at all times
- Coordinate with housekeeping and maintenance teams to ensure rooms and facilities meet guest expectations
- Handle guest complaints or requests promptly and effectively
- Perform **cash-ups, record-keeping, and administrative tasks**:
- Ensure **security, safety, and cleanliness standards** are consistently upheld
- If you are passionate about hospitality and take pride in delivering excellent guest service, we would love to hear from you
Please forward a comprehensive and UPDATED CV (starting with current position) with a head & shoulders photo.
Pay: R9 000,00 - R11 000,00 per month
**Experience**:
- Hospitality : 2 years (preferred)
**Location**:
- Hermanus, Western Cape 7200 (required)
Work Location: In person
Application Deadline: 2025/11/11
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