Operations Manager- Healthcare

**About Us**:
We are currently looking for an Operations Manager who is immediately available. The main purpose of this role is to oversees the daily workings of the organisation operations. Responsible to maintain a high-quality standard of organisations deliverables in line with site specific SLA’s. Responsible to manage client relations, perform cleaning and equipment inspections, support and develop the site management. Ensure sites are managed according to budgeted costings and growth targets. Ensure all commercial standards are adhered to.

As the leading integrated facilities solutions provider in Africa and the Middle East, operating in over 28 countries, with over 40 000 employees, the Tsebo Solutions Group enables businesses to optimise their efficiency and productivity, and become more successful. We take responsibility of our customers’ non-core activities outside of their expertise, empowering them to focus on their core business. Our local expertise, global standards and innovative cross-divisional solutions, such as catering, cleaning, facility management and security, give us the edge to optimise our customers non-core operations, allowing them to enjoy reduced cost, risk and complexity.

Tsebo Cleaning Solutions a division of Tsebo Solutions Group is now the third largest cleaning provider in South Africa with over 150 contracts across the country and a staff compliment of over 12,000 cleaning professionals. We provide hospital-level cleaning services, no matter the environment - a heritage that translates into a service ethos and cleaning standards of the very highest quality.

**Duties & Responsibilities**:

- Operations and Service Delivery
- Act with utmost urgency when attending to any client request
- Best allocate the resources of the contract to achieve maximum cleaning output. Where the SLA stipulates resource requirements, these must be adhered to. Output based contracts must be managed efficiently
- Pro-actively manage a pool of trained relief staff members to prevent any service delivery disruptions
- Ensure work schedules/job cards are in place for each position and relevant to site
- Ensure consistently high service standards are maintained for all services in scope with regular site visits and inspections Labour management
- All unit staff making use of the biometric system should ensure that the biometric system is in use and managed according to the set requirements. Operations managers must ensure adherence to this
- Operations managers are responsible to approve salaries for their units and to actively monitor labour/turnover ratios per contract
- Operations managers are responsible to ensure that contract managers and supervisors abide by the company disciplinary code and that this is consistently applied
- With reference to recruitment and new appointments, policies, procedures and deadlines to be adhered to Communication
- Regular client meetings with at least one formal documented client meeting per month to ensure client needs are understood and expectations are met
- Responding to clients and management request timeously and providing necessary action required
- Ensure monthly completion of reports required for specific services as agreed with clients
- Responsible to regularly keep your line management informed of pertinent issues relating to your contracts Health and Safety
- Ensure that all OHS act (Occupational Health and Safety) requirements are adhered to for site specific requirements in line with company policies, quality programmes and legislation Unit Finances
- Ensure each unit is operating within the budgetary guidelines with reference to labour, capital asset depreciation and maintenance, chemical and consumable spent and other expenses
- Ensure that only accredited suppliers and approved products are used
- Compile accurate budgets and forecasts in line with company deadlines
- Ensure correct billing and analysis of monthly financial results during financial sign off of trading accounts to identify any problematic areas and pro-actively take appropriate corrective action General
- To constantly be aware of current trends and new innovation in the industry and make suggestions how these could be implemented in the business
- To maintain a high standard of morale and motivation through good communication skills
- To attend meetings, training sessions and conferences when required
- To ensure that the company’s objectives are achieved
- To implement and manage initiatives and objectives as set out from time to time by our clients and/or Tsebo Management

**Skills and Competencies**:

- Understand cleaning principles and knowledge of company policies and procedures
- Knowledge of Infection Control and Safety regulations in healthcare environment
- Good understanding of scheduling of staffing and assign cleaning tasks productively to each position to achieve an output standard according to site specific sla’s
- Business management principles, includ