Key Accounts Manager

2 weeks ago

Sandton, South Africa Bluespec Holdings Full time

**Job Discription**:
Firstgroup is customer led and service driven. A Key Account Manager is responsible for managing key accounts, acquiring a thorough understanding of key client needs and requirements, expanding the relationships with existing clients by continuously proposing solutions that meet their objectives.

**Responsibilities**:
**Implementation of Client Portfolio**:

- Understanding the requirement (Services|Protocols)
- Documentation of agreed processes (Agreement|Client Detail Form)
- Systems (Creation of Dreamtec node|Creation of Accumatica Account)
- Telephony (creation of Smart Access Number|Trigger Number|IVR Recording, Scripting)
- Data (Linking of client data to Dreamtec| Business Rules|Testing)
- Rates (Documented, Implemention on Dreamtec|Tested)
- Training (Contact Centre Agents)
- Understanding of Bluespec, Firstassist, Towing and Emergency Services Industry.

**Knowledge of Client Portfolio**:

- Implementation Set Up (Agreement | CDF)
- Operations (Processes | Protocols | Service Levels) & Finance (Processes|Requirements)
- Ensure Compliance and Understanding of client portfolio by all internal departments

**Extensive Reporting to Clients**:

- Monthly Utilization Stats,Service Enquiries & Various Analysis Reports.

**Constant Interaction with Clients**:

- Monthly Operational Meetings

**Admin**:

- Minutes of Meeting (Submission within 24 hours of Meeting) & Fuel Reviews|Rate Renewals

**Requirements**:

- Goal-oriented, organized team player
- Self-motivated, self-directed
- Able to work under pressure & outside of business hours
- Excellent interpersonal relationship skills
- Innovation, decision making and tenacity
- Able to multitask, prioritize, manage time efficiently and meet deadlines
- In-depth understanding of company key clients and their requirements
- Eager to expand company with new clients and programmes
- Excellent verbal and written communication skills; must be a listener and a presenter
- Strong numeracy skills with demonstrated attention to detail
- Strong Problem-solving skills
- Strategic planning & Strong Admin Skills
- Analytical Skills
- MS Office - excel | word | power point
- Own transport

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