Quality Coordinator

My client, an established fruit exporter based in Stellenbosch is seeking to employ a **Quality Coordinator.**

**Education Required**
- Relevant tertiary qualification
- In-house and/or external training in quality management
- Industry training in export requirements/protocols

**Skills Required**:

- Good negotiation skills
- Good technical skills, especially knowledge of post-harvest disorders, their causes and the impact of the export handling chain on fruit quality
- Thorough understanding of economics of claims management and the quantification of losses due to poor quality
- Thorough knowledge of the concepts of total quality management, quality assurance and quality control
- Attention to detail and neatness

**Experience required**
- Quality-related experience with perishable products will be advantageous

**Key Performance Areas**

**Accreditations and market/client specific requirements/protocol**

Key Activities:

- Study and communicate client contracts and technical requirements
- Market/client specific label, marking & inner-packing requirements
- Knowledge and understanding of market specific protocols and requirements
- Assist Growers/Packing facilities in accreditations. (Internal audits)
- Control and manage MRL’s for various markets

Key Result Indicators:

- Cover all technical fields of contract
- Need to adapt to structure and system changes, trends and industry information
- Incorporate requirements into packing guides
- Keep up to date with their latest requirements and build relationship
- Stay updated on latest changes and SOP regarding pre
- and post-harvest chemicals

**Effective handling and processing of quality feedback/information**

Key Activities:

- Analyse arrival report information and file all reports
- Flag problem fruit on QX
- Verification and quantification of claims
- Internal quality reporting
- Compile claim reports to growers

Key Result Indicators:

- Manage disputes and conflict relating to impact of quality on supplier payments
- Calculate correct claim values
- Determine whether the cause of the claim is inherent, caused by supply chain, or related to market conditions
- Prevent risk on supplier payments for fruit with quality problems
- Report on quality issues during the weekly Ops meeting
- Claim resolution and settlement within 28 days
- Compile claim reports

**Marine insurance claims**

Key Activities:

- Log claims with insurers
- Follow marine claim procedures
- Gather evidence and documents to support claims
- Compile claim letter and supporting documentation per claim

Key Result Indicators:

- Efficient recovery of losses from service providers
- Identify actions to prevent re-occurrence, in collaboration with Logistic service providers and SC

**Fruit inspections**

Key Activities:

- Inspecting fruit at source, port or market. Organizing third party inspections through internal & external service providers
- Process inspection information.

Key Result Indicators:

- Pre-shipment quality control and appropriate action to be taken if necessary
- Compile and upkeep of supplier’s quality profiles

**General Functions**:
Key Activities:

- Attend workshops and industry meetings.
- Compile grower/packhouse list and expiry dates of certificates. File all accreditation certificates and spray records. Compile receiver list and status of requirements etc.
- Familiarize yourself with market phytosanitary requirements and NDA specifications

Key Result Indicators:

- Remain informed of changing or new industry developments and/or requirements
- Compliance to export / market requirements