Customer Manager

4 days ago

Johannesburg, South Africa VKB Group Full time

**Introduction to the VKB Group**

The VKB Group is an agricultural company, providing support to farmers and producing straight-from-the farm-foods for consumers. Apart from the various consumer brands, the VKB Group is also represented by its regional brands: VKB, GWK and NTK. Our roots are firmly planted in agriculture with farming at our core, continuously growing and evolving throughout the years.

Starting with providing everything needed on the farm to produce food, we now also operate in all areas of the food supply chain: processing, logistics, and national and global market channels.

This “house of brands” we’ve established with the support of our farmer shareholders is the foundation for building the agribusiness of the future.

**More about**

VKB Milling (Pty) Ltd is one of four subsidiaries of VKB Agri Processors (Pty) Ltd, the agri-processing division of the VKB Group. The VKB Group is a significant role player in the agricultural industry in South Africa and strives, through best practices, continuous improvement and world-class operations, to add meaningful value to the industry.

VKB Milling (Pty) Ltd operates white maize mills in Mokopane and Louis Trichardt in Limpopo, and Mashishing in Mpumalanga, a wheat mill in Frankfort in the Free State as well as a maize mill in Christiana and a Wheat Mill in Modderrivier in the Northern Cape.

The ideal team player will represent and sell the organisation's products and/services to customers by visiting and obtaining orders and ensure growth in market share.

**Requirements**:

- Grade 12 or equivalent
- Computer literate
- 5 - 10 years’ experience in a similar capacity
- Proficiency English and Afrikaans
- Clear Criminal Record
- Traceable track reference in similar capacity.

**Duties and Responsibilities**
- Facilitate and solving of queries and complaints
- Disseminate marketing material, advertisements and business notices on an ongoing basis
- Establish and maintain long-term relationships with internal and external customers
- Responsible for leading sales teams to reach sales targets
- Overseeing local and regional sales, promotions and campaigns
- Dealing with Key Accounts like Shoprite, Spar etc.
- Planning and directing the hiring and training of new & current
- Customer Manager to Wholesale and other customers
- Directing and coordinating all sales activities locally and regionally
- Preparing sales budgets and projections and approving expenditures
- Tracking and analyzing sales statistics based on key quantitative metrics
- Handling and resolving customer complaints regarding a product or service
- Implementing Sales mandates in specific region/price groups
- Advising distributors and dealers on policies and Standard Operating Procedures (SOPs)
- Ability to set sales targets and achieve them effectively
- Excellent interpersonal, customer service and communication skills
- Experience using CRM to manage the sales process and forecast sales
- Strong analytical skills to identify trends and sales patterns
- Ability to design and implement a successful sales strategy
- Ability to guide and mentor sales representatives
- Planning, organization and problem-solving skills
- Advanced time management skills

**Skills Required**:

- Planning Skills
- Negotiation skills
- Marketing skills
- Be able to work under pressure
- Conflict management skills
- Interpersonal skills
- Communication Skills
- Personal Resilience

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