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Area Supervisor Pe

2 weeks ago

Cape Town, South Africa BNP Paribas Full time

**Main purpose**

**Key Responsibilities**

Agree set goals with team members covering performance, quality and development areas

Drive the achievement of targets

Manage and maintain focused and highly motivated team members

Focus on career and skills development of team members

Coach and develop team into a high performance culture

Ensure that continuous training sessions are held with all team members to ensure they fully understand all credit offerings and that they are competent to supply customers with the highest standards of customer service

Manage staffing needs, productivity and quality

Manage employees by ensuring continuous communication, feedback, motivation and company behaviours are being lived

Handle internal and external customer services - compliments, complaints and general feedback

Ensure that daily/monthly targets are met

Provide accurate reporting

Build collaborative and mutually beneficial relationships with the branch team and the RCS head office team

Follow up on audit reports and implement action plans to improve standards of efficiency in the department

Manage employee relations and ensure adherence to all company policies and procedures as well as resolve people-related problems e.g. conflict of interest, absenteeism and disciplinary matters

Builds and sustains long term relationships with Strategic Partners

Pro-actively drafts and effectively implements Sales and Marketing Plans in order to secure new business

Pro-actively engages in research, fact finding, cold-canvassing and prospecting in order to identify and attract potential clients

**Key Competencies**

Excellent communication and proven leadership skills

Strong service orientation

Conceptual thinking, judgement and decision making

Planning and organising

Building and maintaining relationships

Ability to motivate, mentor and develop a team for high performance

Manage successful performance

Ability to persuade and influence

Ability to cope with pressure and setbacks

Strong drive and perseverance

Ability to work independently and solution-orientated

Ability to build strong relationships and relate to individuals at all levels within the organisation

Ability to think creatively within area of accountability

Accuracy and attention to detail

**Qualifications, Skills and Experience**

Matric/Grade 12 Certificate - essential

Valid drivers licence - essential

3 -5 years team management experience within the financial services / retail environment - preferred

Computer Literacy must be proficient and have solid understanding of MS Office suite - essential

**Travel**:
As a member of the Retail Management team, the Area Supervisor is required to travel in their own vehicle for business activities