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Virtual Executive Assistant

2 weeks ago

Johannesburg, South Africa Fresh in your Fridge Full time

**Join Our Team as a Virtual Executive Assistant & Operations Admin**
- *This is a Remote role as an independent Contractor, paid in USD$, working with a Canadian team, so applicants must be willing to work approx Mon-Fri 9-5 in PST.*_We are on the lookout for a dynamic individual with a passion for efficiency, organization and attention to detail. A knack for problem-solving, and a talent for communication to elevate our team to new heights. **About us **Fresh in your Fridge is a holistic private chef service in Vancouver BC Canada.We’re a proudly Canadian and woman-owned small (and growing) business that leads with a people centered approach and a fun, supportive, hands on work cultureWe are a team of 13 that operate out of our facility in Vancouver, including a small management team, chefs, and support team. We care deeply about our private chef clients, and cook nutritious + custom meals for them on a weekly basis. Our ethos revolves around environmental consciousness and wellness. We adhere to low-impact, low-waste practices, opting for reusable glassware containers and mindful sourcing during grocery shopping. Our team thrives on a set of vibrant core values that guide our every action:

- We believe in the power of excessively clear communication, ensuring that every interaction is transparent and effective.
- Personal responsibility is our cornerstone, as each team member takes ownership of their role and contributes to our collective success.
- We embody wellness in everything we do, from the ingredients we select to the cooking methods we employ, prioritizing health and vitality.
- Fun is at the heart of our culture, infusing joy and enthusiasm into our work environment.
- We welcome new team members & Clients with open arms, fostering a sense of belonging and ensuring everyone feels onboard from day one.

**The role**

As a Virtual Executive Assistant & Operations Admin**,* you'll be the secret ingredient in our recipe for success, supporting the CEO **as her executive assistant**, and the Ops Manager **with administrative support**, and ensuring seamless customer experiences. You'll wear multiple hats, from managing administrative & operational tasks to providing stellar customer support. Your role is crucial in maintaining the efficiency and flavor of our business.**Key Responsibilities*
- **Operational Assistance**:Handle day-to-day tasks that require direct involvement of the CEO and Operations manager, including research, scheduling, finances, calendar management and coordination of specific projects - you're the sous chef, supporting the head chefs in every aspect of the kitchen
- **Client Experience Management**: Handle the full cycle of client experience, from the onboarding process to the rock-solid support phase, ensuring each client feels like a VIP from start to finish.
- **Proactive Task Management**:Juggle multiple support tasks with diligence and prioritize effectively, tackling daily duties with a zest for success and self-sufficiency.
- **Meeting Support**: Attend meetings, document action items, and drive accountability by tracking progress and setting up to-do lists for the team.
- **Reports and Document Generation**: Assist in preparing all forms of documentation, including financial reports and performance metrics, ensuring accuracy and timeliness.
- **Communication**:Serve up clear and concise communication with customers and internal teams.
- **AD HOC Tasks**:Handle various ad hoc tasks contributing to the efficient operation of the business, such as research, scheduling, calendar management and coordination.
- **SOP Documentation**:Create and maintain Standard Operating Procedures (SOPs) and any documentation needed, ensuring clarity and accuracy - you're the recipe creator of our operational cookbook

**Skills & Qualifications**
- An Organization whiz at executing administrative, operational, and customer support tasks, turning them into a delicious feast of efficiency.
- Proven experience providing out of this world Executive Assistance spanning 4-8 years.
- Strong organizational skills and attention to detail - you're as precise as a chef's knife.
- Proven track record of accountability and proactive problem-solving - you're the master chef of getting things done
- Ability to work independently and as part of a small, supportive team - you're a team player, ready to lend a helping hand.
- Proficiency in G-Suite, Asana, Slack, Mindbody, and other relevant tools, you're tech-savvy and ready to spice things up
- Passion and understanding of natural holistic nutrition is a big PLUSFamiliarity with EOS (Entrepreneurial operating system) is a bonus but not required - you're always hungry for new knowledge and skills

**Compensation**:Hourly rate: 8$ -11.5$ (USD)40 hours a week

**Salary**: R151,00 - R217,00 per hour

Expected hours: 40 per week

Application Question(s):

- Could you discuss your approach to multitasking and prioritizing tasks, especially when deali