Ops Specialist: SAP Bi/bw Consultant

1 week ago

Centurion, South Africa BCXP Full time

Structure, Grade & Reporting Job grade/level S5 Business Unit Digital Platform Solutions Department Application Solutions - SAP CoE Position reports to Senior Manager: SAP IT Service Delivery (M4) Span of Control 0 Core Description
To be responsible for the management of the full sales cycle for a group of defined accounts on a regional basis Key Deliverables / Primary Functions
Ensure that responsibility is taken for the delivery of IS service functions Frequently monitor and maintain the services to ensure they are managed to high levels of quality, standards and operability as defined within negotiated and agreed service level agreements, service level parameters or contracts Effectively advise and influence business clients regarding the delivery, costs, availability and functionality of services and systems Develop effective partnerships with suppliers and customers Ensure that service level agreements, contracts and negotiations, with both internal and external IS suppliers, are aimed at meeting the business needs of the employing organisation by providing a value for money service in terms of standards, quality, efficiency, safety, performance and cost effectiveness Make certain that responsibility is taken for the financial and staffing aspects of operational management, service delivery and project management as well as the full range of technical considerations involved Ensure that responsibility is taken for setting targets, monitoring performance, and managing the service in an efficient and effective manner, for a service delivery function or department Successfully implement the necessary processes and procedures to maintain or recover the delivery of systems and services in the event of any physical, technical or environmental disaster or major outage, providing continuity of service to the employing organization Develop an effective client strategy as per the MSA methodology Formally review and communicate the client strategy to the relevant parties in alignment with BCX’s standards
Functional Skills
Building Relationships
Written Communication skills
Client Engagement Behavioural Competencies Customer Orientation Inspiring Leadership Business Negotiation Planning & Organising Stakeholder Management Understanding People Qualifications Relevant Diploma (NQF 6) in Information Technology in IT/Business/Commerce OR NQF 4 (Grade 12) Experience
5 years experience.
Or
7 years experience. Certifications / Professional Registration None Special Requirements/ Employment Condition Valid Drivers license Work Characteristics WFA /Office Based

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