Customer Service Representative
4 days ago
**Customer Service Representative**
Topline Book Distributors (Pty) Ltd and Readers Warehouse is currently seeking to employ a Customer Service Agent, based at our Head Office in Diepriver, Cape Town.
**Duties and Responsibilities**
- All assigned Social Media tickets to be responded to.
- IBT requests monitored to ensure requested stock is sent.
- Inform customer if no stock - refund or store credit.
- Refund process and communication with finance team
- Ensure that each order is completed within the specified time (Warehouse /
Supplier stock) as indicated on the website.
- Ensure that customers are kept informed of their order status
- Follow up with warehouse staff where required
- Backorders / Special orders: Communicate with Buying team for assistance
with pricing and ETA. Create draft order - Once customer has paid inform
Buying team to place an order with supplier. Place tags (eg.name,
supplier stock, etc..) on order and follow - Keeping customer informed of the
process.
- Returns - Customers must be informed of return policy.
- Return process to be followed for store and courier orders.
- Handle Quote requests and follow up on pending payments
- Completion of School quotes
**Minimum Requirements**:
3-4 years of experience within a Customer Service role within E Commerce
Excellent written and verbal communication skills
Good organization skills
Customer Service orientation
Ability to commute/relocate:
- Diep River, Western Cape: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Customer service: 3 years (preferred)
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