Waste Compliance Officer

**Reporting to the Senior Operations Manager, the Waste Compliance Officer is responsible for ensuring compliance to waste management policies and procedures across the V&A precinct. Key responsibilities for the incumbent include managing all waste-related service providers in line with their SLAs to ensure an optimum level of work service delivery. They will contribute to and oversee the implementation of the V&A waste strategy and will be responsible for identifying key areas of improvement or implementation of with regards to the management of tenant-related waste, recycling, separation, diversion and associated functions. The incumbent must ensure that the V&A Waterfront’s approach to the management of waste is sustainable and in line with current legislation and guidelines. They have to ensure compliance with the V&A Waterfront’s Solid Waste & Materials Management Policy. They have to ensure that all waste services are delivered to budget and with a high standard of reliability and ensure excellent customer service at all times (focus will be on separation at source and diversion from landfill).**

**Contract Management**
- Manage day-to-day aspects of the waste management contract/s to ensure compliance
- Conduct regular audits on waste SLAs, and devise and implement strategies to resolve issues
- Ensure efficient delivery of excellent service from service providers
- Maintain deadlines on deliverables and communicate on an on-going basis with business partners and internal clients about contractual issues**Waste Separation and Diversion Strategy**
- Provide input and expertise into the waste diversion and source separation strategy
- Lead the implementation of the waste separation and diversion from landfill strategy
- Provide tactical and strategic direction for service providers and training for tenants to achieve smooth implementation
- Develop policies and strategies that have a key impact on improving the separation of waste at source and to increase the amount of waste diverted from landfill
- Ensure operational compliance and execution of strategy
- Align the Waste Management Strategy with the overall Business Sustainability Strategy
- Provide leadership to the business with regards to the further improvement of waste management processes
- Conduct regular research to ensure updated expert knowledge on waste management trends and best practice

**Waste Management Compliance**
- Produce and review policies and protocols for all waste management activities
- Ensure compliance with the Solid Waste Management & Materials Policy
- Ensure compliance with respect to NEMWA and all site-related waste management policies and procedures
- Enforce compliance with Company’s waste management policies and procedures
- Conduct pre-opening inspections for new tenants across Retail and Commercial portfolios to ensure compliance with the TI Manual and pre-requisites from the Technical review Committee pertaining to waste management
- Conduct inspections and audits of Food and Beverage Tenancies’ waste separation and associated waste management systems
- Issue notices of non-compliance and monitor progress (follow-up) Ensure that a safe work environment is maintained through compliance with all health & safety policies and procedures

**Stakeholder Management**
- Foster and maintain positive working relationships with internal and external stakeholders to ensure excellent customer service and professional waste management services
- Attend internal and external meetings and ensure the production of accurate records of any discussions and required actions
- Establish and maintain contractor relationships by serving as a single point of contact for contractual matters
- Communicate with all business partners and internal clients about contractual issues and the required corrective steps on an on-going basis
- Provide general advice and guidance to staff on how to manage waste more effectively and actively promote recycling within the establishment**Financial Management**
- Contribute to the production of the waste management budgets and forecasts (CAPEX and OPEX)
- Manage and track spend monthly and verify invoices in line with SLA’s
- Approve and process all related Fraxion orders
- Produce and submit monthly waste billing data
- Conduct and review audits of consumable products and the issue of stock as required
- Ensure that all cost recoveries from events and ad-hoc waste support takes place**Reporting**
- Review and report on the Waste Management contract/s regularly
- Prepare monthly waste management reports in line with the KPI’s for waste management, including tenant waste reports
- Provide monthly feedback on audits and monitoring processes conducted
- Prepare and submit monthly feedback reports to all tenants
- Formulate, manage and distribute all communications in respect of the waste separation guidelines**Ad-hoc Projects and requests**
- Plan projects and ensure that the team on-site can del