Internal Sales Representative

2 days ago

Sandton, South Africa Headwear24 Full time

Headwear24, Africa's largest headwear manufacturer, is looking for an energetic, passionate and dynamic individual to join their internal sales team in their Sandton Branch.

**JOB PURPOSE**:

- To Introduce the catalogued styles to customers and increase the sales of the products
- To understand the needs and expectations and communicate and facilitate initial quote for walk-in customers
- To fulfil website orders and trouble shoot system issues
- To redirect website queries to relevant branches or facilitate reply where applicable
- To load New Customer data on the system ensuring all supporting documents are correct

**KEY DUTIES**

**1. Call24**
- Make contact with 3 new customers daily off prescribed call list

**2. Website Orders and Queries**
- Registration of new website customers on relevant system
- Respond to and redirect all queries received on website
- Process and trouble shoot all orders received on website
- Request branding details and forward to Quotation Administrators
- Manage stock movements, invoicing and proof of payments to ensure fulfilment of website orders

**3. E-Mail Orders**
- Manage stock movements, invoicing and proof of payments to ensure fulfilment of website orders
- Create sales order and quotation template and forward to Quotation Administrator for quote

**4. Walk-In Orders**
- Load new customers on system with all supporting documents and mail Headwear24 starter pack to them
- Review catalogue and advise customers on available stock and suitability
- Branded orders require logo and quantity for verbal quotation with costings from Embroidery or Printing

**5. Collection Of Orders**
- Check system for information of order to be collected when Courier or Driver arrives
- Print invoice and redirect to warehouse for collection of stock
- Follow up with Production Coordinator re delivery arrangements if order is not on the system

**6. People Management**
- Effectively communicate and manage internal lead times for quoting, design of artwork and customer approval of quotes.
- Develops an effective network of communication to ensure shared knowledge and understanding of business activity
- Manage any interpersonal relations issues which may arise within your team

**7.** **Minimum Criteria, Knowledge and Experience**
- Minimum NQF4/Matric or equivalent qualification
- Customer focused
- Time management
- Exceptional teamwork skills with the ability to drive and motivate performance through effective interaction with departments
- Excellent verbal and written communication skills
- Strong listening, presentation and decision-making skills
- Self-starter - ability to work unsupervised, manage own time and activities
- Solid organizational skills
- Working knowledge of related ERP software and other common computer software such as Power Point, MS Word, Outlook and Ms Excel
- Impressive personality and ability to convince the clients by planning attractive quotations for them
- Should have ability to multitask and handle conflict

******

**Job Types**: Full-time, Permanent

Pay: R9 000,00 - R13 000,00 per month

**Education**:

- High School (matric) (required)

**Experience**:

- Internal Sales: 3 years (required)

**Language**:

- At least 2 local languages fluently (required)

Application Deadline: 2025/05/30

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