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Change Manager and Configuration Analyst

2 weeks ago

Cape Town, South Africa iOCO Full time

JOBNUMBER

**iOCO03526**
- CONTRACT TYPE

**Permanent**
- CONTRACT TYPE:
**Hybrid**

**The Role**:
Our Client is a looking for a strategic and detail-oriented **Change Manager & Configuration Analyst** to join their team on a permanent contract.

**Skills and Experience**:
**What you’ll do**:

- **Configuration management**
- Manage the ServiceNow Configuration Management Database (CMDB) to maintain accurate and reliable data.
- Ensure proper relationships between configuration items (CIs) and their dependencies.
- Conduct regular audits and data quality checks to ensure CMDB integrity.
- Develop and enforce governance policies for configuration management.
- **Change management**
- Oversee the end-to-end Change Management process, ensuring mínimal disruption to IT services.
- Evaluate and assess change requests to ensure compliance with business objectives, risk mitigation, and ITIL standards.
- Conduct Change Advisory Board (CAB) meetings, engaging stakeholders to review and approve change requests.
- Monitor and report on change implementation, identifying areas for improvement in the process.
- **ServiceNow administration**
- Support the ServiceNow platform's functionality to align with organisational needs.
- Collaborate with the ServiceNow development team to design, configure, and maintain workflows related to change and configuration processes.
- Identify opportunities to leverage platform capabilities for process automation and optimisation.
- **Stakeholder engagement**
- Act as a key liaison between IT, business units, and vendors for change and configuration management activities.
- Provide training and support to stakeholders to ensure adherence to processes and standards.

**Your expertise**:

- 5+ years of experience in ITIL-based Change and Configuration Management roles.
- 3+ years of proven experience with ServiceNow, specifically in Change Management and CMDB modules.
- Strong knowledge of IT service management processes and frameworks.
- Experience in initiating and chairing Emergency Change (ECAB) approval meetings.
- Experience in a multinational organisation, managing cross-functional teams.

**Qualifications required**:

- ITIL Practitioner: Service Configuration Management
- ITIL Specialist: Plan, Implement, and Control
- Information Technology / Computer Science (degree or certifications).
- Optional**:

- ServiceNow Certified Implementation Specialist (CIS) - Change Management or CMDB.
- Additional certifications in ServiceNow or ITIL.

**Other**:
**Competencies & attributes**:

- Excellent organisational skills and attention to detail.
- Strong analytical and problem-solving abilities.
- Ability to manage competing priorities in a fast-paced environment.
- Exceptional communication and stakeholder management skills.
- Commitment to continuous improvement and innovation.
- Proactive and adaptable mindset.
- High level of self-motivation and accountability.

**Other information applicable to the opportunity**:

- Permanent Postion
- Location: Cape Town - Hybrid