Temp Receptionist

Job Title and Job Grade

Receptionist
Job grade: B3

Job Purpose
To be the first point of contact that any incoming customer or caller has with the company. It is the receptionist's role to ensure that all callers and customers are taken care of and that a good business image is given to the public.
Role Location

The Receptionist reports to the Portfolio Manager.

Duties and responsibilities
- Interaction with clients, tenants, and contractors in a busy reception.
- Booking and coordinating meeting rooms.
- Assisting with court space exhibition sales and invoicing thereof.
- Interacting with messengers collecting and delivery cheques/mail.
- General office duties e.g., filing, photocopying, binding of monthly management pack and lease agreements etc.
- Answering the telephone, screening, and directing calls to other staff members as well as providing basic information to callers.
- Taking telephone messages.
- Liaison with tenants and contractors.
- Contact contractors to log calls when required. E.g., Aircon problems, lifts out of order, Fire dept in case of fire, Municipality for outages and burst pipes, plumbers and electricians when required, etc.
- Keeping the reception area tidy and well maintained.
- Dealing with customer / tenant queries and ensuring a professional interaction to resolve queries.
- Handle reception and office management duties, including the making of tea/coffee.
- Ensure that meeting rooms are serviced between meetings and that lunch orders are taken and carried out / managed, when required.
- Compile minutes of each team review / contractor meeting when required.
- Handle Petty Cash.
- Issue Keys and Contractors Register.
- Manage the ordering of stationery and control thereof.
- Obtain and capture monthly turnover figures on Nicor.
- Following up with tenants for outstanding turnover figures.
- General Support to Centre Management Team
- Updating contact details / files / records etc.

Experience

Minimum two years’ receptionist experience.

**Qualifications**:
Matric/Grade 12.

Competencies
- Excellent verbal and written communication skills.
- Reliable, Trustworthy, Honest, and very organized.
- Well-developed interpersonal skills.
- Basic computer skills. - Must be proficient in Outlook, Word, and Excel
- Proven track record of client liaison and switchboard experience.
- Friendly, outgoing, patient and well presented.
- Intelligent self-starter with an ability to show initiative.
- Ability to work autonomously with little guidance, attention to detail and meet deadlines.
- Flexible and adaptable team player.
- Assertive and driven.