Customer Service Representative

3 days ago

Johannesburg, South Africa MSA Outsourcing Solutions Full time

Accurately capturing and processing customer details
- Create better modes of operations to make customer service easier for both your team members and customers
- Represent the brand. As the voice of the company, you’ll always provide an engaging, positive, vibrant, and extraordinary customer experience.
- Observe performance of team members to identify their strengths and weaknesses, work on mitigating those weaknesses and amplifying their strengths
- Critical thinker and problem-solving skills
- Providing pro-active solutions
- Strong administrative skills
- Highly organized with great attention to detail
- **Qualifications and Education Requirements**_
- Mathematics
- Minimum of 2 years’ working experience as Customer Aftercare Agent or similar position.
- Graduate
- **Preferred Skills**_
- Ability to follow procedures and regulations
- Ability to remain calm in a stressful situation
- Fluent in English
- Delivery of high service level to customers
- Experience working under pressure and to targets
- Showcase good leadership skills
- Ability to multitask
- Must be results oriented
- **About the Position**:_
- Hours of work: 9 to 7
- Salary: Market Related and commensurate with applicants past work experience and skill level
- Position: Full time / Permanent
- Position Location: Houghton, Johannesburg Gauteng
- Remote Work: No
- **How to apply**_

a. A copy of your ID Document

b. A professional CV in PDF Format

c. A copy of your Matric Certificate

d. All Tertiary Educational Transcripts if available

e. Any Relevant Professional or Educational Certificates or Diplomas obtained

**Job Types**: Full-time, Permanent

**Salary**: R7,000.00 - R10,000.00 per month

**Education**:

- Bachelors (preferred)

**Experience**:

- Customer Service (Team Leading): 2 years (preferred)

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