Functional Analyst Ii

**Purpose of the Job**:
To evaluate the demands and requirements of stakeholders; transform those demands and requirements into an abstract business model and identify use cases; transform them into logical and technical solution views and be able to configure the system to realise the solution. Lead the team in technical analysis.

**Job Objectives**:**
Communication & Reporting - Execution, Research & Development**

Works closely with the IT Communication & Engagement Manager to provide communication services and engagement initiatives to support the strategic direction of Shoprite IT.

The key focus is on Board level reporting and presentations (and providing support for campaigns across IT and general IT communications).

Is visually literate and able to produce professional presentations and visually represent key information.

Can extract, create and maintain a strong, relevant narrative throughout documents and presentations.

Researches, positions, writes and executes a full range of executive-level reports, presentations, communications, and campaigns. Conducts ongoing research to identify new ways of optimising current communications and bringing a new flair across several channels and platforms.

With both a tactical and strategic approach in mind, works closely with relevant stakeholders and sources to collate available insights relevant to the quarter/year ahead and develop the necessary internal mechanisms to communicate, share and collaborate seamlessly with other stakeholders.

Understands the trends and changes in the digital and technology landscapes that impact internal communications and content, and applies these practices in the workplace.

**Relationship and Stakeholder Management**

Develops and maintains sustainable, mutually beneficial long-term relationships with all relevant stakeholders.

Builds strong relationships and collaborates with cross-functional teams to identify internal alignment opportunities - leveraging other inputs within the IT context.

**New Concepts and Strategic Implementation**

Eager to innovate and try new approaches and content to improve communications.

Monitors communications and reporting trends to identify opportunities and communicate viable proposals (in a timely manner) for consideration in tactical and strategic communication approaches.

Creates a robust IT employee ambassador/influencer approach (that involves selected employees in the IT communications strategy and execution) and ensures that content is on point and delivered in a timely manner.

**General Support**

Writes and distributes relevant communication collateral across all levels of the Technology organisation and can position and shape according to the relevant target audience.

Ensures that all communications and reporting deliverables are met timeously within the required quality standards.

Builds on existing plans and platforms to enhance the communications and reporting function.

Interacts with key stakeholders to obtain inputs to communications and reporting content.

Experiments with visual representations to simplify messaging and create a unified understanding of what is being communicated or reported on.

Works proactively and openly to provide general support on various activities that serve the Technology leadership and broader team.

**Qualifications**:**
Essential**
Bachelor's degree in Information / Communications or equivalent

**Experience**:**
Essential**

+3 years experience in a current and progressive internal communications role, with exposure to reporting and communications trends, managing and coordinating effective reporting, and communications campaigns through various channels with a good understanding of internal uses of digital and related technologies including relevant platforms (e.g., O365) and channels.

Exposure to integrated reporting, presentations, and other visual representations.

Demonstrable track record of providing general business and executive support in terms of reporting at various levels - internal team reporting and feedback, through to executive board reports and related reporting inputs.

**Knowledge and Skills**:
Please see above.

**Applicant Feedback Policy**: