Quality Assurer

-Introduction

Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations.
Role Purpose

Provide effective and consistent service delivery and support to internal stakeholders through quality assurance and servicing audits.
Requirements
- Matric / Grade 12
- 3-5 Years Employee Benefits administration experience
- 3 years Intensive Orbit experience
- Quality control experience in EB (Advantageous).
- Intermediate to advanced Excel skills
Duties & Responsibilities
- **Quality and Audits**
- Analyse and report on agreed audit sample of specialist workflows, providing feedback to stakeholders
- Source correct data for ad-hoc analysis based on specific audit requests, behavior trends and operational loss trends providing business with valuable input and suggestions.
- Prepare monthly Audit Report on specialist workflows, highlighting issues to be addressed, investigated, and advising possible solutions for items to be addressed
- Provide possible system enhancements required in addressing issue identified.
- Provide ad-hoc report generated with full detail of findings and advising possible solutions ensuring alignment with the write-off process to assess any issues that may require audit involvement.
- **Reconstruction Functions**
- Update and correct member records when recons have been processed incorrectly.
- Process bulk administration or charge corrections for a group for a specific month.
- Process bulk risk charges or corrections for a group for a specific month.
- Ensure same employer record are merged correctly.
- Process member reinstatements to the fund.
- Ensure reverse auto preservation/unit portability are processed.
- Ensure correction of S14/ROT's processed incorrectly.
- Identify unpicking of recons to be redone on X method (to redo the recon) and action accordingly.
- Process any manual adjustments on bulk adjustment file via 345 workflow.
- Prepare and calculate manually growth loss via investment statement on Excel and correcting via bulk adjustment upload.
- Identify mistakes and irregularities from the bugs logged and investigate and log bugs with IT.
- Assist with the outstanding items on contributions control account.
- Run weekly report to clear the negative units on portfolios.
- Run weekly report to clear negatives in bank on member level.
- Run weekly report to check unit holdings.
- **Commission Administration**
- Ensure that the weekly commission extract is downloaded from Orbit Portal, checked, and changes process before the file is sent to MDS to upload the commission.
- Monitor and clear all rejected commissions transaction on a weekly basis
- Prepare and submit accurate corporate monthly commission statements
- Ensure that broker changes are implemented and terminated/previous brokers are provided with a termination letter.
- **Operational Loss**
- Quality audit all operational loss forms and allow for correction of form prior to submission for approval to the Loss Forum Committees in all administration regions.
- Ensure a detailed investigation of losses and provide guidance to administration manager or other parties submitting forms prior to each Loss Forum meeting.
- Attendance all operational loss committee meetings and provide feedback on cases you are responsible for.
- Note action items stemming from losses presented and follow us on action items with the responsible persons until the actioned.
- Submit and present monthly trend report of losses to Client Service MANCO and Client Service Operational MANCO, providing process enhancements and other actions at the various meetings.
- Prepare a monthly Operational Loss Summary reporting to Momentum Corporate EXCO, ensuring sourcing of necessary information from Finance and Pricing to incorporate into this report.
- **Client**
- Make recommendations to improve client service and fair treatment of clients within area of responsibility
- Attend retirement related meetings and training to keep abreast of operations within the business
- Investigate client queries within service level agreements and provide clients with timeous feedback
- Resolve and escalate client queries as and when necessary
- Build and maintain relationships with clients and internal and external stakeholders
- Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service
Competencies
- Accountability
- Adaptability
- Analytical
- Attention to detail
- Communication skills
- Client Service orientation
- Planning and organising skills
- Results and deadline driven
- Self-disciplined

Policy

We are committed to Employment Equity, diversity and inclusion when recruiting internally and externally. All appointments are made in alignment to our Employ