Make-up Artist

**Job Description - Make Up Artist**

**Position** : Make-Up Artist

**Department** : Sales

**Location** : Durban

PCG is offering an exciting opportunity for a driven, talented, tech savvy, and ambitious individual to join the Johannesburg team as a Make Up Artist for NARS. If you are passionate about cosmetics, makeup artistry, customer service, are looking to grow your retail career and want to make a positive contribution within a dynamic team environment, we are looking for you

**Purpose of the Role**

The purpose of the role is to provide exceptional client experience to maximize sales and profitability; to ensure that operating standards are executed and maintained and to build and enhance the DG brand image. This description is not all inclusive of the responsibilities.

**KEY RESPONSIBILITIES**

**MAXIMISE TURNOVER, PROFIT AND PRODUCTIVITY**
- Achieve monthly and annual sales targets.
- Focus on the make-up axis as a key driver
- Assist in setting up and driving sales at events/launches/retailer activities once certified by DG
- Provide feedback on sales/customer related issues or concerns timeously.

**BRAND MANAGEMENT**
- Monitor competitor activity, stay up to date with current industry trends.
- Ensure that hygiene and safety standards are maintained according to brand requirements at all times.
- Adhere to and maintain brand standards at all times.

**STOCK MANAGEMENT, MERCHANDISING AND STORE OPERATIONS**
- Ensure that stock is merchandised according to merchandising guidelines.
- Report out of stock to line manager daily to drive sales and maintain an exceptional client experience.
- Execution of all responsibilities with regards to stock administration, stock loss prevention, stock level control and management.
- Implementation and adherence to operating procedures and policies at all times.
- Ensure adherence to asset control and security procedures.
- Execution of all responsibilities with regard to point of sale.

**CUSTOMER EXPERIENCE**
- Provide exceptional and consistent client experience to all customers.
- Uphold and reinforce the Customer journey and experience standards.
- Build relationships, loyalty and inspire confidence in customers by creating unique make-up looks.
- Use expert makeup skills when demonstrating products to customers.
- Share make-up tips, expert knowledge, current trends and provide customers with a personalized, educational experience.
- Drive increased customer database (attraction of NEW customers).
- Implementation of CRM processes and procedures.

**TEAMWORK**
- Work in collaboration with other colleagues and stakeholders to ensure a harmonious working environment, contribute to the execution of the overall sales operational plan, participate in and support all events and hold each other accountable.
- Focus on make-up axis, however, still maintain a BC role in fragrance to achieve brand targets as set out by the company
- Support and assist new team members with onboarding and orientation.
- Ensure that exceptional; consistent standards are maintained.
- Live the company and brand values.

**ADMINISTRATION**
- Complete daily tracking sheets/reports and submit as required.
- Provide retail reports and updates as required.
- Assist the Store Manager and Assistant Manager as required.

**COMPETENCIES**

ÿ Deciding and Initiating Action

ÿ Working with People

ÿ Relating & Networking

ÿ Adhering to Principles and Values

ÿ Persuading and Influencing

ÿ Planning and Organizing

ÿ Delivering Results & Meeting Customer Expectations

ÿ Coping with pressure and setbacks

**REQUIREMENTS/QUALIFICATIONS**
- At least 3 years’ cosmetics experience within a retail environment
- At least 3 years’ advanced make
- up experience
- Certificate in Make-Up is compulsory
- Must be able to demonstrate expert knowledge and current industry trends
- Must be a team player, an active learner and problem-solver
- Must be willing to work weekends and shifts as required by the retailer
- Must have own transport