Used Car Manager

2 weeks ago

Sandton, South Africa Jelocorp Full time

**Responsibilities**:

- Design, develop and establish an OEM standard User Car Program
- Forecasts goals and objectives for sales, gross and key expenses on a monthly and annual basis
- Monitor the performance of all used-vehicle sales programs
- Prepares and administers an annual operating forecast and budgets for the used-vehicle sales department
- Understands, keep abreast of and complies with national, provincial and local regulations that affect used-vehicle sales
- Directs and schedules the activities of all dealer website integration
- Assists Dealers in setting aggressive yet realistic monthly goals and objectives and provides them with the support to meet these goals
- Ensures proper follow-up of all potential buyers by developing, implementing, and monitoring a prospecting leads sales control system.
- Develops, implements and monitors a follow-up system for used-vehicle purchasers
- Maintains vehicle inventory. Monitors customers likes and dislikes, lost sales and dealership sales history and conducts local market analyses to determine which vehicles to stock
- Processes and check dealer sales tracking
- Conduct sales training
- Establishes and enforces product-knowledge standards
- Oversees the efforts of used-vehicle dealerships to enhance the image and customer satisfaction ratings of the dealership from an OEM perspective and standard
- Tracks performance of second profit products and campaigns for the OEM
- Ensures that dealers are informed of all new inventory and current advertising efforts, including special sales campaigns
- Setting standards for and evaluating all incoming used OEM vehicles.
- Ensures that cosmetic and mechanical reconditioning is performed within the dealerships and OEM's cost and time limitations.
- Set up and monitor standard plans, controls and CI for the display of used vehicles on dealership floors.
- Establishes and controls wholesaling activities on OEM level.
- Establishes delivery procedures, Sales procedures and evaluation standards, etc.
- Assists in the development of advertising campaigns and other promotions
- Keeps abreast of auto auction activity and prices and attends auctions regularly
- Approves all paperwork from auctions and provides proper documentation on the Offer to purchase
- Ensure logístical arrangements for possible delivery of sold OEM stock
- Tracks results of auction purchases and compares gross profits of auction vehicles
- Develops and maintains outside sources (wholesalers and retailers) for both buying and selling of units
- Handles customer complaints immediately and according to OEM regulations enforced in dealership
- Regular reporting to management

**Requirements**:

- 4-10 Years related experience and/or training
- Matric or higher education
- Valid Driver's license

**Skills**:

- Ability to read, analyze, create and interpret documents on OEM standard
- Ability to respond effectively to the most sensitive inquiries or complaints
- Ability to create programs and articles using original or innovative techniques or style.
- Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management

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