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Regional Operations Administrator
2 weeks ago
**Introduction**
- Consult is a registered authorised Financial Service Provider (FSP), holding a FSCA Category FSP I and II license. Consult dispenses financial planning, product advice, product execution and investments management services to individuals and businesses in the high net worth, affluent, retail upper and small business enterprises (SME’s) market.Consult, being an authorized FSP, is able to offer our clients product solutions of all of the major life, health, saving, investments, short term and employee benefits providers in South Africa. We have contracts with 122 product providers in total.
Consult is one of South Africa’s largest and most respected financial planning and advice specialists with a national footprint of 280 financial advisers, including 50 specialist short term advisers, spanning across South Africa. We subscribe to the principles of treating our customers fairly and in doing so, offer our clients industry leading solutions.
**Role Purpose**
- Responsible for the life cycle administration of franchises, advisers and assistant to ensure smooth onboarding, ongoing maintenance and off boarding processes**Requirements**:
- Experience and Qualifications:
2-5 years' process administration experience in the financial services industry.Experience in the financial services industry (preferred).Being in a high stake process environment (an advantage).Grade 12.Relevant NQF 5 qualification.**Duties & Responsibilities**
- General Administration
Fit and proper - Ensure all fit and proper documentation are received before submitting to Compliance.System access - Provide information and request all the required system access.Book transfers - Ensure all requirements are met for a transfer and facilitate the transfers accordingly.-
Product Provider take-on - Facilitate the creation on all the relevant systems.-
Drafting franchise house, adviser, debt repayment plans and supervision agreements and ensure sign-off by all parties.Maintenance of Fit and Proper records (e.g. CPD, etc)Maintenance of the Representative RegisterTasks - Creating tasks for all transactions and followed up until resolved.Business SupportSupport of the Franchise Support Roles within Momentum Consult concerning query resolution, credit cards and claims, travel arrangements (General Managers).Onboarding of Product Providers by following the due diligence process.Attending regional events and assisting on the day with the reception of the advisers.Enable client CENTRICITY WITHIN area of responsibilityBuild and maintain relationships with clients and internal and external stakeholders.Deliver on service level agreements applicable to clients and internal and external stakeholders in order to ensure that client expectations are managed.Make recommendations to improve client service and fair treatment of clients within area of responsibility.Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.Continuously monitor turnaround times and quality standards and resolve issues speedily to enhance client service delivery.Self-management and TeamworkDevelop and maintain productive and collaborative working relationships with peers and stakeholders.Positively influence and participate in change initiatives.Continuously develop own expertise in terms of professional, industrial and legislation knowledge.Contribute to continuous innovation through the development, sharing and implementation of new ideas.Take ownership for driving career developmentContribute to financial controls and planningControl and check expense claims for authorisation.Identify solutions to enhance cost effectiveness and increase operational efficiency.Manage financial and other company resources under your control with due respect.Provide input into the risk identification processes and communicate recommendations in the appropriate forum.**Competencies**
- Competencies:
Planning and organisingDeciding and initiating actionWorking with peopleAttention to detailWorking in a fast paced environmentTeamworkFluent in EnglishMust be comfortable to call Advisers, Managers, Colleagues
