Hosting Systems Administrator

QUALIFICATIONS:

- 5+ years of Systems Engineering experience
- BS Engineering/Computer Science or equivalent experience required

TECHNICAL SKILLS:

- Change management.
- Understanding of storage systems, Linux kernel, UNIX kernel, UNIX file system, and Windows infrastructure.
- Program installation and troubleshooting.
- Knowledge of virtual server environments and thin client.
- Knowledge of scripts for automation.
- Advanced understanding of system and problem management tools.
- Knowledge of system recovery procedures.
- Strong problem-solving skills.
- Good oral and written communication skills.

ACCOUNTABILITIES:

- Diagnose complex system problems using dumps, traces, or other diagnostics aids.
- Diagnose system performance problems using available standard performance tools and system indicators such as queue lengths, CPU utilization, etc.
- Install program products and system components or aid in installation by end users.
- Develop user mods for installation of customized existing routines, device drives, and other system modifications.
- Develop optimum system configurations and plans for installation of hardware devices.
- Recommend and change system parameters or configuration variables to improve overall system performance.
- Write commands or processes for execution under multiple system environments.
- Review job control/scripts developed by less-experienced staff members and assist in modifications of same for optimum performance and operation.
- Demonstrate understanding of system dump contents, system control block structures, all characteristics/features of hardware being used, and all system performance principles.
- Debug any system problems, develop online procedures for execution of commonly used processes, and perform procedures necessary for recovery.
- Demonstrate thorough understanding of all system components and of program products assigned to support.
- Demonstrate knowledge of system parameters to control, configure, and install various systems; in-depth knowledge of software installation aids; and user knowledge of all facets of the online system.
- Work closely with development groups, support groups, and vendors to coordinate special operations, and communicate/escalate problems as appropriate to meet assigned deadlines.
- Provide prompt recovery and problem escalation for the exceptions, extrapolating and integrating information within defined boundaries, using multiple system management and problem management tools.
- Assist in daily support of the systems/products assigned, through early detection and pursuit or changes in system responses or operation.
- Work closely with support groups to refine system monitoring and reporting, and to assist them in their analysis and problem recovery.
- Demonstrate thorough understanding of major system components in completing assigned tasks (i.e., storage systems, Linux kernel, UNIX kernel, UNIX file system, and Windows infrastructure).
- Configure controls; install or troubleshoot programs within multiple system environments.
- Construct Job Control Language (JCL) or scripts for processing of workloads by system.
- Develop job control procedures or work flow diagrams for commonly used processes and automate wherever possible.
- Provide prompt recovery and problem escalation for the exceptions, extrapolating and integrating information within defined boundaries, using multiple system management and problem management tools.
- Assist in daily support of the systems/products assigned, through early detection and pursuit or changes in system responses or operation.
- Demonstrate problem-solving skills in multiple operating environments to support assignments involving the execution of a series of related tasks.
- Demonstrate knowledge of system components in completing assigned tasks (i.e., storage systems, Linux kernel, UNIX kernel, UNIX file system, and Windows infrastructure).
- Perform online system functions to assist with tasks encountered in execution of daily responsibilities such as utility functions and editing of files.
- Develop lists/scripts for execution of commonly used processes and automation of simple tasks.
- Proper management and implementation of team changes and service requests.
- Proper creation, execution, documentation, and closure of tasks, changes, and requests.
- All other duties as assigned.

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