Hotel Night Auditor

7 days ago


Sandton, South Africa MOR Management Full time

Balancing the accounts from day shift
- Managing front desk activity and handling guest check-ins and check-outs
- Ensuring customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference
- Handling customer requests and complaints and directing other employees or departments accordingly
- Creating invoices, bills and checks for vendors, employees and contractors
- Managing and updating all official documentation pertaining to the role
- Ensuring that all end-of-day activities have been successfully executed by employees in all departments
- Answering calls and queries related to potential booking

Requirements and skills:

- Proven experience as a Night Auditor or in a similar role, preferably in the hospitality industry
- Experience with accounting and facilities management software
- Excellent math skills
- Good problem-solving skills
- Strong customer service skills
- The ability to multitask
- Availability to work overnight
- Knowledge of safety and security procedures
- Advanced math and bookkeeping skills
- Ability to perform computer-based tasks such as data entry, accounting, word processing, invoicing and billing
- Attention to detail and organizational skills
- Time management skills
- Excellent verbal and written communication skills
- Ability to solve problems and diffuse tense situations

**Experience**:

- hotel industry: 2 years (required)



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