Late Stage Collections Agent

4 days ago

Cape Town, South Africa Job Crystal Full time

Salary: Market related Location: Woodstock, Cape Town, South Africa Industries: Financial Services SPECIFICATION A dynamic, innovative and inspiring company providing fintech solutions across multiple sectors is looking for a Late-Stage Collections Agent. DUTIES AND RESPONSIBILITIES
- Daily action of Partner unpaid debit orders (Device and MCA)
- Review Diary and AOD arrangements daily
- Notify Partner to suspend settlement/deallocate Device where necessary in line with process
- Update refunds/cancellations/suspensions deallocations to Partner
- Ensure debit order switched off report actioned daily
- Daily follow up on PTP
- Action cases on Salesforce in line with process
- Action communications for unpaid debits to Partner
- Collections calls where required
- Assist with unpaids where required
- Ad-hoc debit order submission
- Escalate unusual queries to Senior Collections Officer
- Preparing Legal handovers
- Liaising with attorneys and collectors where required
- Listing of default clients on Credit Bureau
- Assist with statement downloads (weekly for debit order changes and monthly for ABSD)
- General service requests and queries
- Statement and balance requests where required
- Action Accounts for slow performance (Call merchant / Mystery Shopper etc.)
- Partner Administration
- Settlement requests REQUIREMENTS
- Proven collections experience
- Proven computer skills and experience with Salesforce essential
- Proven MS Office skills, most importantly advanced Excel
- Experience in a pressurised, fast paced and ever-changing environment Key Skills:

- Ability to work as part of a team and on your own
- Very organised with the ability to prioritise
- Must be flexible with an open mind to find solutions to overcome challenges
- Ability to multitask and work under pressure
- Trustworthy, reliable and responsible
- Target and outcome driven
- Methodical approach to work with a ‘can do’ attitude
- Self
- Motivated and passionate about motivation within your team
- Good communication skills - written and verbal
- Good negotiating skills
- Willingness to learn
- Ability to meet strict deadlines
- Attention to detail

Ability to commute/relocate:

- Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (required)

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