Account Manager with Telecommunications Exp

17 hours ago

Durban, South Africa STARTEK Full time

**ROLE PURPOSE**

Accountable for achieving broadband and PABX sales revenue and connection by actively hunting for new business targets within an allocated sales segments in small and medium business. Proactive calling of customers to build loyalty and improve affinity towards our client. Ensure effective management of portfolio of allocated customers and ensure planned regular contact with the customers. Adhere to planned calling cycles to ensure effective coverage of all customers. Meet and exceed set revenue targets by cross selling and upselling of products and services in focus to the portfolio of customers. Ensure improvement of customers' experience, CLM and Net Promoter Score is in line with agreed business plans. Maximize relationship building opportunities with customers and improve the image of the segment our client.

**SUMMARY OF KEY ACCOUNTABILITIES**:

- Sales Objectives
- Sales Outputs
- Sales Operations/ Execution
- Build Relationship with Stakeholder

**EXPERIENCE/SKILLS REQUIRED**:
**Attitude/ Behavioural Competencies**
- Business Orientated
- Conscientious
- Sales driven
- Results driven
- Customer centric
- Team player
- Proactive
- Endurance

**Skills/ Functional Competencies**
- Telecommunications Industry
- SMBS & Consumer Connectivity
- Extensive B2B Sales experience
- Understanding of Business Buyer Behavior
- Technical Sales Methodology & Best Practices
- Telco Products and Services knowledge
- Planning, organising and directing customer behaviour
- Customer relationship management
- Customer service management
- Ability and willingness to travel

**Knowledge (Qualifications and Experience)**
- 3-year Degree / Diploma (Desired)
- Grade 12 (NQF Level 4) required
- Valid driver's licence, own transport
- 5 years plus years of experience in ICT or telecommunications sector
- Direct Sales experience

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