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Technical Material Analyst

2 weeks ago

Pretoria, South Africa UD Trucks Full time

**Technical Material Analyst**
**Department : Technical Material Analysis (BP74100)**

**Job Overview**

UD Trucks is known for our pioneering technologies and products within the commercial automotive industry. This position is responsible for technical material analysis to support cost of non-quality (CoNQ) reduction, supplier warranty recovery (SWR) & quality improvement.

**Responsibilities and Duties**
Analyze early warning trigger and collect failed parts from dealerships with support from service sales team based on high warranty claims and high warranty costs
Good understanding of aftermarket diagnostic and repair methods.
**Perform Technical Material Analysis**
For warranty claim parts, support to investigate the root cause
For warranty claim parts, to study veracity of claim and support for rejection
For production parts, support pre-investigation of 0 km failures
Handling of testing equipment and test rigs
Performing parts fitment and failure analysis directly on the trucks
Extract CAN signals and perform analysis
Record additional info as required through separate instrumentation
**Maintain relationship with external labs**
Establish and maintain 3rd party external labs for performing TMA
Sign contracts with support from IPS towards timeline and costs
Ensure timeline and costs are adhered to
Raise PO and ensure payments on time
**Manage failed parts logistics**
Ensure failed parts shipment within agreed timeline from
Dealer to TMA lab
TMA lab to 3rd party external lab
TMA lab to UD supplier
TMA lab to UDT Technology Bangalore
**Prepare & submit TMA report with synthesis & recommendation on root cause liability**
( UD, Dealer, Supplier etc..)
**Authority**
Accountable to perform TMA, support in CoNQ reduction, Special Warranty R & quality improvement
Accountable to perform vehicle level analysis and operate in house rigs
Accountable for parts logistic & TMA reports
Accountable for timely calibration of test equipment’s and planned maintenance of rigs
Responsible to prepare and maintain yearly budget (OPEX, CAPEX etc..)
**Key interfaces**
Quality Assurance Bangalore, UD Trucks Technology Bangalore, TMA Support Bangalore, Quality Assurance Japan, International sales
UD Trucks Technology, UD Trucks Operations, UD Purchasing

**Minimum qualifications and experiences**

**Qualifications**
Mechanical Engineering Diploma (S3) or
Minimum N4/N5 Technical qualification

**Experience**
Technical expertise in the truck segment industry preferred.
Need to have a work experience in Quality and component testing.
Experience with Warranty processes.
Practical hands-on experience in automotive sector

**Main competence and skills requirements**
Good problem solving skills and root cause analysis skills
Good analytical skills to study patterns and make recommendations
Good technical skills to work on electronics hardware troubleshooting
Excellent cross functional collaboration skills
Good level of English skills.
Good understanding of warranty process
Preferably 5- 8 years of min. experience

**About UD Trucks**

Part of the Isuzu group, UD Trucks is a global leading international commercial vehicle solutions provider headquartered in Japan. At UD Trucks, we are defining the next generation of smart logistics solutions through advanced innovations in automation, electro mobility and connectivity. UD Trucks develops, manufactures and sells a wide range of heavy, medium and light-duty trucks, operating in more than 60 countries across all continents. Our trucks and people go the extra mile for our customers and business partners, day in and day out.

We are an 8,000+ strong team of colleagues with 40 nationalities who bring diversity and passion in delivering our products and services. We trust each other, work collaboratively and embrace change. At UD Trucks, our purpose is Better Life - to make life better for people and the planet. We have developed a culture that promotes:
**Diverse and friendly culture** - Strong culture of diversity and inclusion, organizing annual events, daily activities and open communication platforms including various internal voluntary networks.
**Empowered growth** - Global exposure and growth opportunities across functions and countries through internal mobility system and self-driven career opportunities, building a learning organization by enabling self-managed learning supported by the UD Academy.
**Flexibility with trust **- We continue to fully support both remote working (where and when applicable) and flexible working hours, we actively encourage our colleagues to maintain a good work/life balance. You will have the autonomy and flexibility to split your working time between both our wonderful, modern and equipped HQ and remotely.

Be part of our journey to create Better Life for society, for our customers and for yourself. UD Trucks is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all our colleagues.