Application Support Lead

10 hours ago

Johannesburg, South Africa EQ Plus Full time

**Requirements**:

- Application Support (both Dev + Infrastructure) at least 5 years experience
- Support of production deployments, change preparation
- WebLogic Patching
- Team Lead experience at least 1 year

**Responsibilities**:
**Support Analyst**
- Working with devs on day-to-day basis to resolve and troubleshoot environment level issues
- Support infra teams - Linux Team, DBA Team to perform patch updates / upgrades
- Support the production deployments, change preparation, presenting it to CAB, deploying the change on production.
- Manage, troubleshoot, and monitor data components in such as Elasticsearch, Cassandra
- Attend to remedy tickets on day-to-day basis.
- Investigate and resolve environmental issues (Ensure environment stability)
- Troubleshooting problems QA and production environment as necessary
- Ensure 24 / 7 support on severity 1 and 2 incidents.
- Coordinate with other vendors and support team on problem resolution
- Perform troubleshooting, incident response and WebLogic patching in a timely manner
- Perform data loading as and when needed and when on Production Standby
- Perform production standby on rotational basis (Perform system health checks, check health check logs and system logs, follow the incident management process to raise incidents and work towards resolving them, perform RCAs and document them as and when required.)
- Documentation of investigations, new R&D, new processes, etc.

**Support Lead**
- Provide Support to team in investigations as necessary
- Compile reports for the Ops managers as per the prescribed process
- Plan schedule for Production standby duties by aligning with the Service Delivery Manager
- Run stand-ups as and when necessary
- Sort through JIRA tickets for the team
- Assist team in backlog grooming as and when required
- Represent the team in any other incidents and coordinate with respective stakeholders and other teams to get them resolved
- Assist with DR fail-over as and when needed as per the process

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