Senior Workday Consultant

1 week ago

Cape Town, South Africa Barratt and Co Full time

**Duties & Responsibilities**
- ** Service Delivery**:Ensure projects and solution deliveries have the required documentation, testing plans and outputs. Provide second level incident support to the business and ensure that all potential risks that may impact on the performance and success of the department are identified, escalated and mitigated. Draw up and follow detailed specification
- **Process Optimization**:Create re-usable solutions and processes that can save time, efforts and result in better quality and ensure alignment across all Workday System.
- **Delivering results and meeting customer expectations**:Monitor own workload and manages deliverables accordingly and facilitate the discussion and resolution of design / programming / functional issues with the business/SDM as appropriate. Proactively communicate and share information and encourage discussion and debate (share successes, highlight challenges and identify and manage risks).
- **Internal and external stakeholder relationship management**:Build and maintain effective relationships with all key stakeholders to facilitate organisational effectiveness Identify areas of concern in terms of reporting and use influence to debate and agree the best way forward
- **Influence and negotiation**:Use influence and negotiation to achieve win-win outcomes and initiate meetings with key stakeholders to track progress, manage expectations and ensure clients needs are met.

**Minimum Requirements**:

- National Diploma in Information Technology or Recognition of Prior Learning
- Minimum of 5 years relevant Workday experience
- Minimum of 2 year working on medium to high profile projects or tasks
- Exposure to a customer service environment
- Knowledge of Retail environments is advantageous
- SAP Integration experience
- Ability to identify problems and design solutions with Workday
- Good communication, analytical and presentation skills
- Computer literate: MS Office

***

**Competencies**:

- Strong problem-solving skills to drive resolution of Good communication, analytical and presentation skills
- Problem Solving
- Resilience and Stress Management Teamwork Influencing and Impact (inc. Negotiation)
- Business Insight Process and Technological Competence
- Knowledge Management
- Customer Service Orientation
- Planning and Organising

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