Technical Manager

5 days ago

Cape Town, South Africa Scale Shore Consulting Full time

**Job Overview**

We are seeking an experienced and driven **Technical Manager** to lead our technical operations, including IT infrastructure, software development, and service delivery. This role requires both strategic vision and hands-on execution to ensure our technology environment is scalable, secure, and aligned with business objectives. You will work closely with internal teams and external vendors to deliver high-performance systems and services.

**Key ResponsibilitiesLeadership & Strategy**
- Develop and execute the company’s technology roadmap in line with business goals.
- Provide strong technical leadership and guidance to engineers, developers, and support staff.
- Align technology initiatives with organizational priorities and customer needs.

**Team & Project Management**
- Manage, mentor, and grow a multidisciplinary technical team.
- Oversee technical project planning, execution, and delivery within timelines and budgets.
- Ensure collaboration across departments to support cross-functional initiatives.

**Systems & Infrastructure**
- Maintain and enhance IT infrastructure, networks, and cloud environments.
- Ensure system availability, scalability, and performance optimization.
- Oversee disaster recovery, backup, and business continuity plans.

**Security & Compliance**
- Implement and monitor cybersecurity best practices across the organization.
- Ensure compliance with relevant standards, such as ISO 27001, POPIA, or GDPR.
- Manage risk assessments, audits, and security incident response processes.

**Vendor & Stakeholder Management**
- Manage third-party service providers, software licenses, and vendor contracts.
- Act as a technical liaison between business units, leadership, and technology teams.

**Operational Excellence**
- Monitor and report on KPIs related to system uptime, incident response, and service performance.
- Optimize IT processes through automation, documentation, and continuous improvement.

**Required Qualifications & Experience**
- Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field.
- 5+ years of experience in IT leadership, technical management, or infrastructure engineering.
- Strong understanding of IT systems, cloud platforms (Azure, AWS), and networking.
- Proven experience managing technical teams and complex projects.
- Familiarity with DevOps practices, RMM tools, ITIL frameworks, and Agile methodologies.
- Hands-on experience with security tools, identity management, and system administration.

**Preferred Certifications (Advantageous)**
- Microsoft Certified: Azure Solutions Architect / Azure Administrator
- Cisco CCNA/CCNP or similar networking certifications
- ITIL Foundation or Practitioner
- PMP, Prince2, or Agile Project Management
- Security+ or other cybersecurity certifications

**Key Competencies**
- Strong leadership and interpersonal skills
- Excellent problem-solving and decision-making abilities
- Clear communication across technical and non-technical teams
- High attention to detail and accountability
- Ability to manage pressure and adapt in a dynamic environment

**Education**:

- Bachelors (required)

**Experience**:

- IT leadership or technical management: 5 years (required)
- IT systems, cloud platforms (Azure, AWS), and networking: 3 years (required)
- security tools and system administration: 3 years (required)

License/Certification:

- Azure Solutions Architect / Azure Administrator (required)

Work Location: In person

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