Divisional Head: Customer Partnering
1 week ago
**Strategic** **Leadershi** **p** - Lead the development, management and execution of the Customer Partnering (Product Solutions, Client & Market Innovation / Marketing and Communications / Sales & Business Development / Customer Services / Business Solutions and Advisory Services) strategy and provide input into the overall strategy, policy and decision-making direction of the organisation - Accountable for the tactical annual work plans and associated procedures to ensure a single sales point of entry thus building "cohesion across all relevant business sectors in support of the organisation - Collaborate with the COO to direct a comprehensive Customer Partnering strategy and revenue growth in the organisation in order to drive performance, improve profitability and ensure organisational sustainability. - Ensure the alignment of the Customer Partnering strategy with the requirements of all relevant sub-business units, through the development and execution of strategic work plans - Set and drive comprehensive strategic goals and objectives for high-performance and growth to support the business **Operationa** **l** *** **Management** - Develop and execute the Customer Partnering Operation plan to meet capacity and requirements in line with the overall plans. - Drive operational process implementation, efficiency and process flow integration within Customer Partnering - Convert divisional operational plan into business activities and targets to attain growth targets - Establish and manage the implementation of all aspects of the Customer Partnering function including the implementation of effective methodologies, pipeline and metrics tracking. Business processes, workflows and tools **Financial** *** **Management** - Provide input in the planning and compilation of the division's annual budget aligned to the operational and strategic delivery plans to support the implementation of set objectives - Lead the overall financial performance and improvement of efficiency in service delivery within Customer - ** People Management**: - Manage and lead Customer Partnering by providing clarity of vision: prioritising resources; facilitating alignment of the team; managing non-performance. driving a customer-centric performance culture. Setting appropriate KPA's and ensure the cascading thereof throughout Customer Partnering and driving their achievement; inspiring commitment, encouraging mutual support; and enabling development opportunities - ** Stakeholder Management**: - Identify and mitigate internal systems and procedural barriers to enhance excellent customer service - Build and maintain effective internal and external stakeholder relationships for the purpose of expectations management, knowledge sharing and integration, and to manage the organisations reputation - Represent and participate in the organisation's committees and tasks teams when required **REQUIRED MINIMUM WORK EXPERIENCE AND QUALIFICATIONS** - Honours Degree in Marketing Management, Business Management, or a related field (NQF Level 8) - 10 Years of Relevant work experience in Marketing, Sales, Business Development, Customer Services and Public Relations - 3 Years of Senior Management experience - 5 Years of Management Experience - Proven track record in leading strategy formulation for customer service management at organizational level
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Divisional Head: Customer Partnering
8 hours ago
Pretoria, South Africa Kamo Placements Full time*** - Lead the development, management, and execution of the Customer Partnering (Product, Solutions, Client & Market Innovation / Marketing and Communications / Sales & Business Development / Customer Services / Business Solutions and Advisory Services) strategy and provide input into the overall strategy, policy and decision-making direction of the...
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Divisional Head: Customer Partnering
8 hours ago
Pretoria, South Africa Kamo Placement Full timeGauteng, Tshwane (Pretoria) - Annually Cost To Company (Market related, Negotiable) To position the company to grow and retain the client base to ensure increase in revenue/market share in line with the organisation’s needs; build a world class corporate brand and oversee the development and execution of the company Customer Engagement Model to enable...
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Pretoria, South Africa Professional Sourcing Full time**Job Overview**: **Divisional Head: Forecasting, Planning and Business Optimisation **(**Financial Services)** **Location: Pretoria, Gauteng** There is a **_strategic career enhancement_** opportunity available with a leading financial services group for a **Divisional Head - Forecasting, Planning and Business Optimisation**.** **Position Overview**: The...
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Pretoria, South Africa Professional Sourcing Full time**Job Overview**: **Divisional Head - Forecasting, Planning and Business Optimisation **_(_Financial Services)_ **Location: Pretoria, Gauteng** There is a **_strategic career enhancement_** opportunity available with **a** **leading financial services group** for a **Divisional Head - Forecasting, Planning and Business Optimisation **_(LEAN...
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Divisional Head
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Pretoria, South Africa South African Reserve Bank Full time-The main purpose of this position is to provide leadership and strategic direction to the Forecasting, Planning and Business Optimisation Division in the Currency Management Department (CMD) of the South African Reserve Bank (SARB) by overseeing the planning and forecasting of banknotes and coin as well as lean management and engagement with the cash...
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Pretoria, South Africa Rooftop Recruitment Full timeDivisional Head: Security Infrastructure and Incident ManagementLocation: PretoriaDescriptionThe main purpose of this position is to provide leadership and strategic direction for the Security Infrastructure and Incident Management Division, which includes the provision/oversight of the physical security systems, physical security infrastructure, and...
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1253) Divisional Head
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Pretoria, South Africa South African Reserve Bank Full time-The purpose of this position is to provide managerial leadership to the Internal Audit Department’s (IAD) Information Technology (IT) Division; plan, organise and oversee audit projects for the South African Reserve Bank Group (SARB Group) and its subsidiaries; and evaluate and appraise governance, risk, the adequacy and effectiveness of control systems,...
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Divisional Manager
3 days ago
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1252) Divisional Head
4 days ago
Pretoria, South Africa South African Reserve Bank Full time**Brief description** **Detailed description** - Provide input into the departmental strategy and operational plan and communicate and clarify the vision and strategic goals of the South African Reserve Bank (SARB), the Prudential Authority (PA) and the Policy, Statistics and Industry Support Department (PSISD). - Develop strategic and operational plans for...
