Floor Manager

1 day ago

Franschhoek, South Africa Franschhoek Wine Tram Full time

**Location**: Franschhoek Area
**Company**: Leading Tourism & Experience Brand

A leading tourism company in the heart of Franschhoek is seeking a confident, organised, and service-driven **Floor Manager** to oversee day-to-day operations at an **off-site location**. This role requires an individual who thrives in a dynamic hospitality environment, can take initiative, and ensures smooth guest experiences from start to finish.

**Key ResponsibilitiesGuest Experience & Service Oversight**
- Welcome and engage with guests in a professional, approachable manner.
- Maintain a visible presence on the floor to ensure smooth service flow and high guest satisfaction.
- Handle guest feedback or challenges with empathy, diplomacy, and discretion.
- Support and guide staff to uphold brand service standards at all times.
- Anticipate guest needs and create a welcoming, well-managed environment.

**Operational Management & Coordination**
- Oversee all daily operations and logistics at the off-site venue, ensuring efficiency and safety.
- Supervise staff attendance, performance, and service delivery throughout the day.
- Liaise with the central control room, transport, and partner estates to coordinate timing and service flow.
- Monitor equipment, vehicle readiness, and site presentation, addressing any operational issues promptly.
- Ensure all safety, hygiene, and service protocols are consistently followed.

**Communication & Reporting**
- Serve as the primary point of contact between the site team and head office operations.
- Provide clear feedback, incident reports, and shift summaries to management.
- Identify areas for improvement and suggest practical solutions for smoother service delivery.

**Requirements**:

- Based in **Franschhoek, Paarl, or Stellenbosch area** (or able to commute reliably).
- **Valid driver’s licence** and own reliable transport.
- Fluent in **English and Afrikaans** (other languages advantageous).
- **Matric certificate** required; tertiary hospitality or tourism qualification beneficial.
- Previous experience in **floor management, hospitality operations, or tourism supervision**.
- Strong leadership, communication, and conflict resolution skills.
- Physically fit, professional in appearance, and comfortable working in a fast-paced setting.
- Flexible to work **weekends, public holidays, and extended hours** when required.
- Hands-on leader with a calm, solution-oriented approach.
- Excellent organisational and multitasking skills.
- Approachable and confident when dealing with guests and team members alike.
- Passionate about service excellence and the tourism industry.

**To Apply**

Please submit the following:

- Updated **CV**:

- **Recent photograph**:

- **Matric certificate**:

- Relevant **qualifications**:

- **Contactable references** (must be current)

**Job Types**: Full-time, Permanent

Ability to commute/relocate:

- Franschhoek, Western Cape 7690: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Floor Management/Supervisor: 3 years (required)

**Location**:

- Franschhoek, Western Cape 7690 (required)

Work Location: In person

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