Distribution Operations Administrator

**Who are we?**

Sanlam Developing Markets [SDM] (a wholly-owned subsidiary of Sanlam Life Limited) is one of the top financial services providers in the South African entry-level and emerging middle market. It aims to understand the unique requirements of clients and offers a wide range of simple and affordable financial solutions that cover needs such as funeral insurance, savings for education, life cover and personal accident plans. In terms of the Sanlam Group Governance Policy, SDM is managed by the SA Retail Mass cluster, which is part of the Sanlam Life and Savings cluster within the Sanlam Group. The cluster focusses on retail products, as well as group schemes.

**What will you do?**
- 1. Operational execution
- Perform operational duties relating to one of the following areas:

- 1.1 In case of Group Business and Individual Life
- Convert group schemes to individual policies and respond to queries related to the conversion.
- Verify personal details for FIC compliance.
- Set new up for Group Benefit policies.
- Generate and issue policy document packs and certificates.
- Execute simple changes on policy information and corrections on processing errors (Omega ErrorFixes).
- Amend commission structures and commission splits where relevant.
- Flag and communicate New Business System errors and issues.
- Load members on group policies (new and existing).
- 1.2 In case of: Implementation
- Follow and execute the system implementations of new schemes.
- Administer and process user access requests pertaining to new schemes.
- Address all queries relating to implementation of schemes.
- Provide administrative support during Implementation audits.
- Identify and collate training requirements for operating new schemes.
- 1.3 In case of: Distribution Ops
- Execute operational processes across the following areas
- Onboarding
- Verify that all Advisors, Brokers and Intermediaries are contracted, onboarded, and compliant to FAIS requirements, and that the correct processes were performed on all onboarding activities.
- Terminations and recoveries
- Process debt repayments.
- Process internal and external recoveries.
- Conduct advisor debt search via the portal.
- Make recommendations for litigations.
- Process write-offs for advisor / broker debt.
- Process terminations of traditional brokers, broker reps and agencies, MORs, and Sanlam affiliated representatives.
- Conduct agency compliance and fraud checks.
- Perform administration relating to pension.
- Complete agency balance statements.
- Process Franchise closure processes.
- Replacements
- Handle internal and external replacements processes as per policy replacement standard. replacement standard.
- Monitor and attending of the Replacement mailboxes
- Adhere to SLA
- Commissions
- Accurate calculation of commissions, administration of loans and advances.
- 2. Reporting
Compile data and information to inform reporting. Where required, support the Team Leader to compile sections of reports.
- Qualifications
- Matric (Grade 12)
- Diploma or degree in related field will be advantageous
- Knowledge and Experience
- Knowledge:

- In-depth understanding of industry standards
- Working knowledge of products and services (advantageous)
- Knowledge of regulatory and compliance frameworks would be advantageous
- Customer engagement principles
- Experience:

- 2 - 3 Years’ experience in an administrative capacity in an operational environment.
- 1 - 2 years’ experience in the insurance industry would be advantageous.
- Demonstrated client engagement experience.
- Experience working on office management or task management systems (MS Outlook / Teams / Jira /etc.)

**Personal Attributes**
- Decision quality - Contributing independently
- Plans and aligns - Contributing independently
- Interpersonal savvy - Contributing independently
- Ensures accountability - Contributing independently

**Build a successful career with us**
- We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters - Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development.

**Core Competencies**
- Being resilient - Contributing independently
- Collaborates - Contributing independently
- Cultivates innovation - Contributing independently
- Customer focus - Contributing independently
- Drives results - Contributing independently

**Turnaround time**

**Our commitment to transformation**

The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustain