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Administrative Assistant, Export Documentation, Healthcare

2 weeks ago

Sandton, South Africa DSV Full time

If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.

**DSV - Global transport and logistics**

Location: Johannesburg
Job Posting Title: Administrative Assistant, Export Documentation, Healthcare
Time Type: Full Time

**Job Related Requirements**:

- 2 years experience in a logistics environment?
- 2 years experience in a customer service role handling order queries, as well as customer and client queries
- 1 year export experience (issuing shipping documents - commercial invoices, packing lists), understanding the export process, issuing proforma invoices
- Good time management and analytical skills with high levels of attention to detail
- Good interaction skills.

**Added Advantages for this Role**:

- Knowledge of an export document package will be an advantage.

**Computer Literacy Level**:

- Basic Microsoft Office knowledge.

**Main Purpose of the Role**:
The main functions are processing of orders and shipping documents and dealing with Freight Forwarders on a regular basis. Answering customer calls quickly and efficiently. Dealing with Client companies on a regular basis. Maintaining the filing system. Liaising with other departments to ensure improved customer service levels. Feedback to customers and clients on a regular basis will be required.

**Duties and Responsibilities**:

- Processing orders following the correct procedures
- Meeting department KPI’s monthly
- Issuing shipping documents for all shipments on export documentation package
- Issuing proforma invoices on export documentation package
- Handle customer queries timeously and efficiently.
- Answering customer calls quickly and efficiently.
- Dealing with Client companies on a regular basis.
- Maintaining the filing system.
- Liaising with other departments to ensure improved customer service levels
- Issuing Letter of credit documents
- Arranging pre shipment inspections

**Additional Job Information**:

- Organised and able to plan well
- Must be a team player as well as customer service focused
- Must be able to work overtime as and when required
- Tolerance for stress and the ability to meet deadlines
- Accuracy and attention to detail is essential
- Must be able to communicate with people at all levels.

**DSV - Global transport and logistics**

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.