Key Accounts Manager

**Minimum Requirements**:

- Com (Bachelor of Commerce) in Sales and Marketing
- BBA (Bachelor of Business Administration)
- BA (Bachelor of Arts) in Retail Sales and Marketing
- B.Sc. (Bachelor of Science) in Marketing and Management or relevant field
- Degree qualified or equivalent experience
- Have a minimum of 5 - 10 years in a sales environment (Preferably in a B2B)
- Experience of international sales and multi-cultural environments
- Should have experience of working autonomously and working across a matrix organization
- Experience and success in working independently, defining priorities, and arranging own agenda
- Able to travel is an essential requirement.
- FMCG/Manufacturing experience (5-10 years)
- Proven demonstrable track record in successful sales/key account management in a B2B sales environment
- English - verbal and written communications skills will be required at the highest level of competency for both roles
- Other language according to needs
- Computer literate and able to use word, excel and power point to a high standard of competence

**Duties and Responsibilities**:
**New Business Opportunities**:

- Identifying new business opportunities and developing your market in close cooperation with the Head of Supply Chain and Shared Services
- Defining and implementing customer action plans for both a) existing accounts and b) with a view to developing opportunities with new customers
- Supporting the Head of Supply Chain and Shared Services as required for key account local sites
- Driving Account Plan creation for defined customer accounts to business standards
- Defining objectives with all BU stakeholders for defined customer accounts
- Defining and implementing customer action plans for designated customer accounts
- Leading contract negotiations and closing deals for designated customer accounts
- Play an integral part in generating new sales that will turn into long-lasting relationships
- Developing and executing cross-sell and upsell strategies to increase revenue from current accounts.
- Conducting market analysis, analyzing competitors, and staying updated on industry developments to enhance business offerings

**Customer Performance/Satisfaction**:

- Optimizing customer portfolio (profitability focus)
- Collecting and maintaining relevant customer and competitor information with a view to communicating it systematically within Nando’s organisation
- Coordinating and ensuring resolution of customer complaints in conjunction with QA and Operations personnel
- Tracking performance by customer, key account and product, and reporting information accurately and timely, using required tools and BU dashboards
- Reporting customer performance monthly
- Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics
- Acts as a liaison between the customer and the company, ensuring that customer needs are met, and issues are addressed in a timely manner.

**Customer Retention**:

- Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition
- Acquire a thorough understanding of key customer needs and requirements
- Expand the relationships with existing customers by continuously proposing solutions that meet their objectives
- Ensure the correct products and services are delivered to customers in a timely manner
- Serve as the link of communication between key customers and internal teams
- Resolve any issues and problems faced by customers and deal with complaints to maintain trust
- Responsible for maintaining strong relationships with key customers, understanding their needs, and working to meet those needs

**Culture and Compliance**:

- Ensure awareness of the Nando’s values and conduct business in accordance
- Ensure all employees and customers are treated with dignity and respect
- Establish a culture of pro-activity for HS&E and Quality awareness
- Lead by example
- Ensure you understand and meet all health and Safety requirements when conducting business on customer sites
- You will be required to travel to customer locations and other Nando’s locations as requested/directed by your Line Manager as well as according to customers’ needs
- Participate in Audits
- Understand the business processes
- Responsible for coordinating the efforts of different departments within the company to ensure that the customer is receiving the best possible service.