Events Booking Centre Manager

**Job Number** 22172397

**Job Category** Event Management

**Location** Johannesburg Marriott Hotel Melrose Arch, 42 The High Street, Melrose Arch, Johannesburg, Gauteng, South Africa VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

The position assists in the execution of all property events with a seamless turnover from sales to operations and back to sales. Ensures the team meets the brand’s target customer needs, ensures employee satisfaction, focuses on growing event revenues and maximizes the financial performance of the department. Assists in the development and implementation of property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and property employees and provides a return on investment.

**CANDIDATE PROFILE**

**Education and Experience**
- High school diploma or GED; 3 years experience in the event management, food and beverage, sales and marketing, or related professional area.

OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the event management, food and beverage, sales and marketing, or related professional area.

**CORE WORK ACTIVITIES**

**Assisting in Managing Event Management Operations and Budgets**
- Researches and analyzes new products, pricing and services of competition.
- Reviews scheduled events and troubleshoots potential challenges/conflicts.
- Ensures the property is apprised of all groups that will impact property operations.
- Works with culinary team to ensure compliance with food handling and sanitation standards.
- Assists with the oversight of Event Operations including Banquets, Event Services and Event Technology.
- Assists with the oversight of event planning team (BEO/Resume writers).
- Ensures meeting space and corresponding heart of the house areas are cleaned and maintained.
- Ensures furniture and equipment is maintained and inventory levels are kept in accordance to corporate guidelines.
- Assists in the execution of brand service initiatives in event management areas.

**Managing Profitability**
- Introduces ideas to leadership team to enable property to remain competitive.
- Encourages calculated risk-taking to generate incremental revenue and deliver excellent guest service.
- Develops working relationships with outside vendors and establishes prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property.

**Ensuring Exceptional Customer Service**
- Creates an atmosphere in all event management operations areas that meets or exceeds guest expectations.
- Consult with customers in order to determine objectives and requirements for events such as meetings, conferences, and conventions.

**MANAGEMENT COMPETENCIES**

**Leadership**
- **Adaptability** - Maintains performance level under pressure or when experiencing changes or challenges in the workplace.
- **Communication**:

- Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
- **Problem Solving and Decision Making** - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action.
- **Professional Demeanor**:

- Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

**Managing Execution**
- **Building and Contributing to Teams** - Actively participates as a member of a team to move the team toward the completion of goals.
- **Driving for Results** - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
- **Planning and Organizing**:

- Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.

**Building Relationships**
- **Coworker Relationships** - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
- **Customer Relationships**:

- Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards.
- **Global Mindset**:

- Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are