Servicenow Solution Architect

5 days ago

Cape Town, South Africa DXC Technology Full time

A ServiceNow Solution Architect is responsible for designing and implementing ServiceNow solutions that meet the needs of their organization. This role requires a deep understanding of ServiceNow's capabilities and a strong understanding of the business processes and requirements of the organization.

**Key Responsibilities**:

- Solution Design: Work closely with stakeholders to understand business requirements and design a ServiceNow solution that meets those requirements.
- Implementation: Responsible for implementing the ServiceNow solution, working with developers, administrators, and other stakeholders to ensure a successful implementation.
- Integration: Responsible for integrating ServiceNow with other systems in the organization, such as HR or IT systems.
- Testing: Responsible for testing the ServiceNow solution to ensure it meets requirements and functions as expected.
- Documentation: Create documentation of the ServiceNow solution, including requirements, design, and implementation details.
- Training: Provide training to end-users and administrators to ensure successful adoption and use of the ServiceNow solution.

**Requirements**:

- Bachelor's degree in Computer Science, Information Systems, or a related field.
- Experience in designing and implementing ServiceNow solutions.
- Knowledge of ServiceNow architecture, including modules, databases, and security.
- Strong communication skills, including the ability to communicate technical information to non-technical stakeholders.
- Ability to work in a team environment and collaborate with stakeholders at all levels of the organization.
- Strong problem-solving skills and ability to think creatively to design solutions. ServiceNow certification is preferred but not required.

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