Technical Lead

1 week ago

Cape Town, South Africa Content+Cloud Full time

**Is it time for your next challenge?**

You will consult and guide on the customer strategy or service in respect to the defined area of responsibility. It is also to shape, design and implement the appropriate tooling to fit the requirements of a customer’s digital roadmap as well as supporting the day-to-day operation.

**Requirements**:

- Build and sustain a deep awareness of the technical estates and strategies of your assigned clients, in order be their effective trusted advisor and optimise the technical integrity of their landscape.
- Contribute to the production and implementation of the Technology Strategy & Roadmap documents for clients.
- Where necessary, create HLDs at a level that can be used to estimate effort and own the LLD and onward delivery of the project.
- Contribute to the design of new and rework of existing services that fall within the Modern Workplace.
- Attend C+C offices as required for team/update meetings and collaboration with colleagues
- Work with other members of the wider Products and Services team as required to support clients with technology requirements.
- Continually develop and expand your knowledge and capability of Microsoft and other relevant technologies
- Presentation of technical solutions to senior stakeholders within our clients, ranging from business leaders to technical roles.
- Manage problem tickets and perform root cause analysis.
- Contribute to change management as either the change owner or a member of the change approval board.
- Be comfortable working to deadlines in an occasionally pressured environment.
- Be a highly articulate, confident, and professional communicator with a client-centric focus, with the ability to construct and deliver high quality presentations in person and via remote meetings.
- Be able to continually demonstrate effective commercial judgement.
- Support growth of the CSD Modern Workplace team and wider group by sharing knowledge and helping drive us forward
- Be an innovator, able to identify key industry trends and contribute to ensuring the overall C+C proposition remains industry leading.
- Microsoft certifications to an expert level with a focus on Cloud Technologies

**Essential**

Intune experience

End-User Computing experience

**Benefits**

click here for the list of benefits.

This is a remote-first hybrid role. See here for details about our C+C hybrid workstyle. #LI-Hybrid

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