Food and Beverage Attendant ~ Pooled

Main Purpose of the Job

The Food & Beverage team will be responsible for delivering hospitality services at the business unit, partnering with key stakeholders to create great customer experiences for guests visiting our properties; contributing to growing hospitality revenues, achieving operational governance and service standards, minimising wastage, and encouraging innovative solutions, in line with Sun standards and regulations. The Food & Beverage Attendant, as a member of the this team, will be responsible to prepare and deliver exceptional services to our customers within all F&B areas including restaurant operations; banqueting operations and on the casino floor (where relevant). Those in the role will be required to set-up restaurant, conferencing, seminars (if applicable) and banqueting facilities in preparation for service; prepare and serve beverages, and deliver food and beverage services to customers, ensuring that standards are continuously achieved and professionally executed.

Job Complexity

Know How
- Planning is generally on a short-term daily / weekly basis and within regular activity cycles.
- Communicates, co-ordinates and interacts with others in the value chain to ensure customers receive exceptional experiences
- Manages one's time and resources to ensure that objectives are achieved effectively and on time.

Problem Solving
- Interprets customer requirements in terms of services available and the applicable constraints
- Takes initiative in making decisions which are made within well-defined, somewhat diversified procedures and limits of authority;
- Considers all the facts, options and possible outcomes prior to making decisions;
- Works independently, and is orientated towards solving customer queries.

Accountability
- Takes ownership of customer requests and requirements.
- Follows laid-down policies and procedures at all times, operating in line with rules, regulations, system parameters and internal controls.
- Interprets customer requirements in terms of services available and facilitates operational processes.
- Refers problems falling outside parameters to the team leader/manager for resolution.

Core & Personal behavioral competencies
- Collecting Information
- Assuring Quality
- Creating Customer Experiences
- Relating (connecting; valuing diversity, interacting)
- Collaborating
- Acting with energy and enthusiasm
- Following Procedures & Standards
- Maintaining focus
- Demonstrating initiative
- Building the Sunway Culture

Technical / proficiency competencies
- Food & Beverage Product Knowledge
- Food Service
- Operating equipment use & care
- Beverage / Cocktail Product Knowledge
- Barrister skills
- Beverage service
- Stock control procedures
- Written and Verbal English Communications skills
- Numeracy skills
- Upselling skills
- Basic Computer Literacy
- Cashiering Services

Key Performance Areas

Prepared Work Area
- Prepare mise-en-place, place settings and any other required checks and preparations for service
- Set-up and break down for functions in line with event requirements and start times (when required)
- Identify issues with regards the outlet’s floor appearance/ functioning of equipment and systems
- Check cleanliness of own section or station
- Be aware of and comply with health, safety, hygiene and environmental regulations in the outlets
- Use and store operating equipment in line with specifications and safety regulations
- Participate in stock takes
- Resolve or report on any anomalies to the required standards

Delivered Food Services
- Keep up to date with regards food products, trends and cooking methodologies required to deliver menus
- Take guest orders accurately and timeously
- Place guest orders in the system
- Explain menu items
- Make recommendations with regards food menu items
- Interact with kitchen staff around any special requests
- Deliver food and beverage dishes to customers and present in line with standards
- Be attentive to guest requests
- Clear tables after guests have completed their meal
- Provide billing to guests (where relevant)
- Conduct cash-ups at the end of service (where relevant)
- Leverage opportunities to upsell on promotional items

Prepared & Delivered Beverage Services
- Keep up to date with regards beverage products, trends and drinks methodologies required to deliver menus
- Take guest orders accurately and timeously and place in the system
- Explain menu items and make recommendations with regards beverage menu
- Mix drinks and present beverage in line with guest order and outlet standards
- Clear glasses after guests have completed their drinks
- Provide billing to guests and administer cashiering transactions
- Conduct cash-ups at the end of service
- Complete beverage stock sheets each shift
- Conduct daily stock counts of bar smalls
- Resolve or report on any anomalies to the required standards
- Report on any breakages at the end of the shift
- Leverage opportunities to upsell on promotional items

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