Senior Customer Service Manager
5 days ago
**Job Overview**:
We’re seeking an experienced Senior Customer Service Manager to lead our offshore e-commerce support operations. This role requires a results-driven leader who can manage daily operations, build high-performing teams, refine processes, and ensure every customer interaction meets U.S.level service standards.
**Responsibilities**:
Proven track record in customer service management (e-commerce experience strongly preferred)
Strong leadership and team management skills with the ability to coach, inspire, and hold teams accountable
Experience with Freshdesk or similar CRM/ticketing systems
Knowledge of KPIs, workforce scheduling, and performance optimization
Excellent written and verbal communication with near-native fluency in English
Process-oriented, detail-driven, and able to thrive in a fast-paced, remote environment
Thank you
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