Customer Success Specialist

2 weeks ago

Bellville, South Africa JOBJACK Full time

JOBJACK is looking for a driven, patient and passionate problem solver to join our Operations Team as a Customer Success Specialist. With superior people skills and a positive attitude, a customer success executive bridges the gap between sales and customer support, enhancing the product value and keeping a "high-level view" of the support process. **Responsibilities**: - On-board and train new customers. - Set up relevant meetings, training and follow-ups with all parties involved in customer onboarding. - Manage, build and strengthen customer relationships. - Manage customer usage through their entire life cycle. - Establish a trusted and strategic advisor relationship to help drive the continued value of our products and services. - Initiate and lead conversations and meetings with customer decision makers. - Maintain and develop customer success strategies and best practices, as well as customer support content, with the help of the creative team. - Have a comprehensive knowledge of the company’s business model in order to answer all customer-related inquiries. - Demonstrate the value of the JOBJACK platform to our customers every day by providing fantastic customer support. - Review the customer journey, identify how it’s supported, taking a consultative approach in helping customers overcome issues and achieve goals. - Facilitate interaction and workflow between project team members, including third-party service providers, to ensure deliverables are on time. - Address, resolve, and record any customer issues that arise pertaining to business growth, billing, and general account satisfaction. - Offer product solutions to pain points, and find opportunities to expand our business. - Maintained existing customer success metrics and data as directed. - Prepare necessary documentation or visuals for customers to demonstrate the performance of campaigns; analyze data trend scores to identify areas of improvement. - Analyze recruitment data to identify bottlenecks and ensure Operational OKRs are met consistently. - Take charge of and finish any Ad-Hoc operational duties to assist the Operational Department. **Requirements**: - Multi-tasker - Detail-oriented - Problem-solver - Joyful and driven - Deadline-oriented - Opportunity finder - Flexible and adaptable - Experience in data management is beneficial - Comfortable working across multiple departments - Confident to investigate and implement new ideas - Bachelor's degree, diploma or relevant experience - Ability to break down processes into practical steps - Exceptional verbal and written communication skills - Ability to stay calm, cool and collected during stressful conversations - Eager to invest in the JOBJACK culture and vision to Employ the World **Benefits**: - Flexible working hours - Hybrid structure - No dress code - A mission-driven team

  • Customer Success Specialist

    5 days ago

    Bellville, South Africa JOBJACK Full time

    JOBJACK is looking for a driven, patient, and passionate problem solver to join our Customer Success Team as a Customer Success Specialist. With superior people skills and a positive attitude, a Customer Success specialist bridges the gap between sales and customer management, enhancing product value and keeping a "high-level view" of the support process....

  • Customer Success Specialist

    1 day ago

    Bellville, South Africa JOBJACK Full time

    JOBJACK is looking for a solutions driven and dedicated problem solver to join our Customer Success Team as a Customer Success Specialist. With superior people skills and a positive attitude, a Customer Success specialist bridges the gap between sales and customer management, enhancing product value and keeping a "high-level view" of the support process....

  • Customer Campaign Specialist

    7 days ago

    Bellville, Western Cape, South Africa Pepkor Speciality Full time R400 000 - R600 000 per year

    Pepkor Speciality has a new position available within our Direct Marketing Team for a Customer Campaign Specialist. The successful candidate will be responsible for tracking, compiling, and reporting customer research metrics derived from Salesforce to support marketing initiatives. They will compile data from Salesforce and organise it to develop...

  • Customer Service Specialist cape Town

    5 days ago

    Bellville, South Africa Air Products South Africa (Pty) Ltd Full time

    **Overview & Key Responsibilities*** The Customer Service Specialist will be responsible for receiving all customer orders for the gas and equipment and processing them from receipt to confirmation delivery status. The key responsibilities of the role include but are not limited to: - Customer liaison by taking and processing customer orders; - Placing...

  • Head of Customer

    2 weeks ago

    Bellville, South Africa JOBJACK Full time

    JOBJACK is seeking a passionate and customer-focused individual to join our team as the Head of Customer. As the Head of Customer, you will play a crucial role in leading the customer service and success teams into converting JOBJACK’s client champions and end users into advocates for JOBJACK, resulting in revenue growth and retention. You will join the...

  • Customer Services Specialist

    4 weeks ago

    Bellville, South Africa Nurture Brands Full time

    Are you passionate about creating exceptional experiences and making a real difference in people’s lives? At Vital Health Foods, every interaction with our customers is an opportunity to Own It—take charge, solve problems, and lead outcomes that build trust and loyalty. Here, you’ll Grow With Us and stay curious, constantly learning new ways to elevate...

  • Customer Services Specialist

    3 days ago

    Bellville, South Africa Nurture Brands Full time

    Are you passionate about creating exceptional experiences and making a real difference in people’s lives? At Vital Health Foods, every interaction with our customers is an opportunity to Own It—take charge, solve problems, and lead outcomes that build trust and loyalty. Here, you’ll Grow With Us and stay curious, constantly learning new ways to...

  • Specialist Ss8

    1 week ago

    Bellville, South Africa Sanlam Full time

    Who are we? The Sanlam Retail Affluent business (SRA) is dedicated to empower South Africans in the middle - and upper-income segments to be financially confident, secure and prosperous. With deep client understanding and a focus on excellence in technology, client and intermediary experiences, SRA delivers financial solutions including comprehensive...

  • Operations Specialist

    5 days ago

    Bellville, Western Cape, South Africa Hire Resolve Full time R250 000 - R500 000 per year

    Job Title: Operations SpecialistHire Resolves client is seeking a highly organised and detail-oriented individual to join their team as an Operations Specialist in Bellville, Western Cape. The Operations Specialist will be responsible for coordinating and overseeing the day-to-day operations of the company to ensure efficient and smooth operation of all...

  • Administrative Assistant: Ra Sc Succession

    3 days ago

    Bellville, South Africa Sanlam Full time

    **Who are we?** Sanlam, is dedicated to supporting, growing and empowering clients with affordable, easy and suitable solutions, primarily through face-to-face intermediary channels, but also directly. We have approximately 2,000 tied advisers and 2,000 supporting independent brokers, all dedicated to meet the financial needs of our clients. Our vision: We...