Manager Sales

**JOB TITLE**: Senior Sales and Activations Manager

**JOB TYPE**: Fixed term to go permanent

**LOCATION**: Gauteng

**DIRECT LINE MANAGER**: Line Manager

**JOB OVERVIEW**

Prepare the project plans and schedules to ensure exceptional execution. Working closely with internal and/or external stakeholders to build a comprehensive talent pool that can be drawn upon. They will have the opportunity to work in a cross-functional capacity with other departments to resolve issues quickly and effectively, while also promoting a culture of continuously improving client services through execution. It is imperative that this person be proactive in the management of the function.

They will guide and assist their team/s to act in accordance with all processes from start to end. This individual will be responsible for managing the relationship between the company (DigiWorx) and client/s through delivery of results against set objectives. It is vital for the Senior Marketing and Activations Manager to possess good knowledge of activation and event methods and techniques relevant to allocated account/s within the business. This position contributes to the development and implementation of business strategies, policies and best practice.

**KEY RESPONSIBILITIES**
- Upsell and identify other operational and commercial models, don’t just action in accordance to brief.
- Hire and development of teams through HR guidelines and processes to ensure that there are no vacancies.
- Ensure team/s are trained on all relevant internal and external products/Services/Systems/Processes).
- Execution in line with client contract deliverables and supplier management.
- Monitor and measure the team members on a daily/weekly/monthly basis against set KPI’s and implement control measures to ensure that defects are managed and always minimized.
- Using business management systems, checks daily outputs and compliance.
- Budget management.
- Internal and external reporting at the standards that are required by the business.
- System and process enhancement to ensure that operational excellence is always achieved.
- Client Relationships to be maintained with all clients and stakeholders (internal, external and 3rd parties/suppliers).

KEY PERFORMANCE AREAS

**CATEGORY**

**RESPONSIBILITIES**

Operational Excellence and Execution
- Define and implement control measures/processes to mitigate all risk and promote a world class execution team.
- Measure effectiveness and efficiency of operational processes and find ways to continually improve.
- Ensure that work is produced and executed on brief on time and within budget.
- Project manage to ensure client contract deliverables are met by all relevant parties.
- Maintain client satisfaction by delivering exceptional communication and client service on a day-to-day basis.
- Ensure timely and successful delivery of proposed solutions aligned to customer needs and objectives.
- Proactively manage and resolve all client service-related complaints/escalations.
- Ensure compliance to internal policies and procedures.
- Working individually and with internal/external resources to ensure the success of the deliverables to client.
- Ensure that employees within your structure/s are fully trained and confident in executing to execute effectively and exceed client’s expectations.

Activations / Event Management
- Activation and Event execution including administration allocated.
- On-site management and execution of the highest level.
- Conceptualising and presentation of the event options according to the brief, appropriate target audience to the event.
- Planning from inception to the end with allocated resources by detailing who, what, where, when and how.
- Project managing and execution according to the approved roll out plan and resources.
- Client liaison by ensuring that the client is well informed about the full progress of the activation / event with approval from the manager.
- Sourcing of venues, suppliers and innovate elements for the execution.
- Management of all staff and 3rd parties at the activation / event.
- Effectively communicating tasks and reasonable deadlines to manager and coordination between all other departments/suppliers.
- Oversee the set up.
- Be pro-active in identification of problems and enhancement of tasks/events.
- Compilation of post-activation/event reports when required.
- Scheduling ops meetings, site visits, supplier meetings, etc.

Health and Safety
- Health and Safety officer for DigiWorx (compliance, risk management and awareness).
- Always ensure compliance at all activations and events.

Stakeholder Management
- Build solid relationships with partners and ensure involvement/input on all applicable client pitches and submissions.
- Manage and develop favourable client relationship by ensuring the client’s needs and expectations are not only met but surpassed.
- Understand your client/s business inside out and identify gaps which we could capitalise on by formulatin