First Line Manager

We're looking for a proactive, customer-focused First Line Support Consultant to join our South Africa-based application support team. In this role, you'll be the first point of contact for software support queries from our customers, resolving issues quickly where possible and escalating where needed. You'll use your problem‑solving skills, strong...

We're looking for a proactive, customer-focused First Line Support Consultant to join our South Africa-based application support team. In this role, you'll be the first point of contact for software support queries from our customers, resolving issues quickly where possible and escalating where needed. You'll use your problem-solving skills, strong...

This role is ideal for someone with solid technical knowledge, strong communication skills, and the ability to work both independently and collaboratively in a fast-paced environment. **Key Responsibilities**: - Respond to and resolve 1st line technical support queries - Troubleshoot hardware, software, and network issues, providing effective and timely...

**ABOUT THE ROLE** The FLS Technician is responsible for providing first-line support to ensure the smooth operation of IT services. This role involves handling technical support requests, troubleshooting hardware and software issues, and maintaining a safe and efficient working environment. **JOB DESCRIPTION** **Technical support** - Assist with password...

**Location**: South Africa - Cape Town | **Job-ID**:205250 | **Contract type**:| ** Business Unit**: Service Desk **Life on the team** Computacenter is a well-established multi-service provider, with a mission to cultivate greatness for both our team members and customers by delivering operational excellence and groundbreaking solutions, which starts...

**Junior First Line Request Analyst**: **Location**: South Africa - Cape Town, ZA - Cape Town, ZA - D'Aria 24/7Previous, ZA - D’Aria | **Job-ID**: 178741 | **Contract type**: Standard | **Business Unit**: IT Service Delivery/Managed Services **Essential Qualifications**: - Demonstrable LAN Admin experience in similar environment - Matric Education - Good...

support area, managing by priority and determined by business impact, providing regular end user updates and ‘realtime’ escalation within any support groups or vendors to ensure visibility of any potential failures to resolve issues to the satisfaction of the end-user. **Requirements**: **Day to Day Duties** As an employee of CC, it is a requirement to...

Company Description First Technology Western Cape (Pty) Ltd, a subsidiary of the First Technology Group (FTG), established in delivers a wide range of managed technology solutions and services across South Africa from branches in all major business regions. At First Technology Western Cape, we’re a high-performance, innovation-driven powerhouse leading the...

Company DescriptionFirst Technology Western Cape (Pty) Ltd, a subsidiary of the First Technology Group (FTG), established in 1983, delivers a wide range of managed technology solutions and services across South Africa from branches in all major business regions.AtFirst Technology Western Cape, we're ahigh-performance, innovation-driven powerhouseleading the...

Qualifications and Experience - Matric/ Grade 12 Certificate - CompTIA: A+ -; CompTIA: N+ - Microsoft: MD-100 - Windows 10 - Microsoft: MD-101 - Managing Modern Desktops - Mimecast: Level 1 Warrior - Communication Course - ITIL: Foundation - certification preferred - Microsoft: AZ-900 - Azure Fundamentals preferred - Microsoft: MS-900 - 365 Fundamentals...