Shop Assistant

1 week ago

Durban, South Africa Clicks Group Limited Full time

**Position Summary**: **Industry**:Wholesale & Retail Trade - **Job category**:Retail Operations**Location**:Durban - **Contract**:Permanent**EE position**:Yes**Brand**:Clicks Group**Introduction**: To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience. **Job description**: **Job Objectives**: - To efficiently execute all operational activities at the point of sale in a timely and efficient manner. - To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards. - To ensure the safe handling of cash at all times. - To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets. - To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less". - To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service. - To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards. - To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values. - To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times. **Knowledge**: - Basic maths calculations - Retail/FMCG background and understanding of merchandising and promotions principles - Understanding of stock management procedures - Knowledge of customer service excellence **Skills**: - Planning and organising skills - Problem-solving skills - Strong customer orientation - Good communication skills - Computer literacy - Numeracy skills **Competencies**: Essential: - Relating and networking - Following instructions and procedures - Delivering Results and Meeting Customer Expectations Desirable: - Working with people - Persuading and Influencing - Planning and Organising - Coping with Pressures and Setbacks **Minimum requirements**: **Experience**: - Desirable: experience in a customer facing role within a retail/FMCG store operations environment **Education**: - Essential: Grade 12 - Desirable: Maths 50% and English 50% at Grade 12 level

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