After Hours Receptionist

1 week ago

Bellville, South Africa TAH Animal Hospital Full time

**_WHO ARE WE?_**

TAH Animal Hospital - South Africa's largest veterinary group, where pets have been first for more than 50 years.

**_WHAT WE NEED_**
- What will they be doing (the main purpose of the job) for/with whom in what environment?_

If you are excited by the prospect of making a difference by giving great customer service to support the efficient running of TAH Bellville and TAH as a whole, then this job is for you.

**_WORK ENVIRONMENT_**
- Overtime/ travel/ weekend work/ team environment_
- Monday to Friday 18:00 - 22:00
- 2-weekend shifts on rotation monthly:

- Sat 08:00 - 13:00, Sun 08:00 - 14:00 / 14:00 -20:00
- Reliable vehicle and valid drivers’ licence with no endorsement.

**_WHAT IS EXPECTED FROM THIS JOB?_**
- Job deliverables and main duties_

**The most important task of this position is to manage the customer experience in reception i.e.**:

- Interactions are friendly and professional according to reception standards
- Calls answered and directed courteously and efficiently.
- New client details added accurately on the EzyVet System.
- Co-ordination of busy after-hours practice and dealing effectively with emergencies
- Selling of veterinary products and food to clients
- Questions and queries are addressed according to policies, protocols, and standards
- Customer complaints are handled according to protocol and escalated as required
- Accurate messages taken and passed on
- Product knowledge kept up to date through reading, attending training and discussions with reps
- Queuing system accurately coordinated
- Co-ordinate relevant administration processes
- Vaccination books updated.
- Operational problems reported to the Practice Manager.

**_TO BE A GOOD FIT FOR THIS JOB YOU NEED_**

**_Required Education, Certifications, and Work Experience: _**
- 2-3 years’ experience in a client-facing role.
- Bilingual in English & Afrikaans.
- Computer Literate MS Office.
- Product Knowledge.
- Ezyvet System.

**_If you can tick these, you will have an advantage: _**
- Industry exposure.

**_Skills, Knowledge, Personal Qualities: _**
- Stay calm under pressure
- Advanced verbal communication skills.
- Excellent knowledge of TAH’s services and offerings.
- Polite, friendly, and self-assured attitude.
- Skilled in multitasking and good time management.

**Job Types**: Full-time, Permanent

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