Principal Business Unit Head

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

**Want to be a part of our team?**

The purpose of this role is to take full responsibility for maintaining and managing the

long-term strategic relationship with the client and to manage the business unit/s to

ensure profitability and achievement of contractual service levels.

**Working at NTT**

KEY PERFORMANCE AREAS

People Management

❖ Career Pathing and Succession Planning - Identifies, manages and develops talent ❖ Performance Management - Sets direct reports quantitative and qualitative performance objectives and ensure individual performance objectives are in place and reviewed to meet organisational and individual needs - Ensures bi-annual performance reviews take place with direct reports, identifies poor performance and takes corrective action.

2. Client Relationship Management
- Builds, maintains and takes ownership of a professional working relationship with the client on behalf of Merchants. - Works to understand the client’s budgetary constraints, business risks and issues with a view to seeking new business opportunities. - Maintains open and honest channels of communication at all levels within the client’s organisation - Manages the client’s expectations and works to ensure their objectives both tactical and strategic are achieved within the agreed budgets, deadlines and to the client’s satisfaction. - Maintains service and quality levels according to Merchants’ business standards and the client’s customers’ expectations. - Seeks and identifies opportunities to increase the value that Merchants can add to the current business. - Works with the client to identify and/or develop new business opportunities - Creates an account plan to identify opportunities to work with the client to develop a proactive relationship whereby Merchants becomes supplier of choice. - Acts as commercial escalation contact for the Client.

3. Market Awareness - Maintains an in-depth knowledge of Merchants’ and the client’s industry and market, taking account of the client’s organisational structure, working practices and cultural drivers. Understand and communicate peer levels within Merchants and the client company. - Maintains a complete and in-depth knowledge of Merchants Consulting and Outsourcing capabilities. - Identifies and introduces opportunities with Merchants clients to the wider Dimension Data group of companies

4. Financial Management - Develops and manages the operational budget as defined by the commmercial requirements. - Manages the forecasting process to ensure predictability. - Establishes profit targets and manages cost and revenue development. - Maximises profit margins by identifying opportunities for additiional profit

5. Operational Performance - Leads and drives continuous business improvement initiatives. - Delivers operational performance to contractual requirements. - Develops a culture of performance excellence and customer-centricity in line with the clients’ culture. - Implements new operational services as they relate to client requirements. - Assumes overall accountability for the successful ongoing operational performance that exceeds client expectations.

6. Corporate Standards - Adheres to standard financial governance and regulatory principles. - Participates in the contributions to the annual Merchants Benchmarking Report. - Ensures the operational teams set standards operationally. - Provides a clear definition and reviews all operational policies and procedures required to support the operation. - Directs performance improvement plans

7. Commercial Management - Achieves business development and incremental revenue targets - Ensures invoices are prepared accurately and dispatched in a timely manner, and paid by the Client in accordance with contract terms. - Prepares and develops cost models and business plans as necessary. - Prepares and develops ROI models for new initiatives as required - Ensures credit collection activity takes place in a timely fashion in a manner that supports the long-term relationship with the client. - Understands and maintains challenging financial targets, both in terms of the agreed contractual financials and in terms of revenue stretch - Ensures Letters of Intent’s and contracts are agreed and signed by both parties before work commences and costs are committed to. - Ensures t