Workshop Manager

**To plan and coordinate** machine turnaround in area of responsibility and to ensure effective operation of workshops, cost recovery, HR Administration, scheduled maintenance, and customer relations.

**Key performance areas (to translate into a measure of success)**
- Financial Management
- Operations Management
- Safety and Training

**Main Outputs and Responsibilities for This Position**

**AREA / TYPE**

**Responsibilities**

Financial Management
- Cash flow management, expense control
- Actual vs budget analyses and reports
- Ensure that overall plan complies with Regional Strategies
- Maintain a rolling forecast of the income and expenses.
- Ensure legal compliance.
- Allocate resources in the most cost-effective manner that maximizes return.
- Report to Depot manager weekly on performance of operational activities and follow up on action plans.
- Ensure recovery of customer damages.

Operational management
- Optimize Machine availability by allocating and repairing efficiently.
- Ensure safety of equipment is maintained according to manufacture specifications and service bulletin update.
- Benchmark quality standard to be instituted and maintained on equipment.
- Ensure all equipment are serviced and maintained according to manufacture specifications.
- Monitors and directs workshop for optimal performance
- Adhere to, execute and enforce relevant company policies, procedures, rules and regulations.
- Monitor and review workshops performance through weekly, monthly and yearly reports.
- Motivate workshop staff in accordance with HR policy.
- Maximize the use and effectiveness of all company assets.
- Ensure that all load tests and machine requirements are met.
- Ensure that all assets are properly serviced and maintained.

Supplier relationships
- Maintain relationships with all the key local suppliers to the business for technical and service support.

Customer Service
- Maintain customer relationship standards.

Safety & Training
- Enforce procedures and process that ensure that every person who operates or drives an asset has the appropriate and legal license and training
- Maintain and control the occupational health and safety standards
- Maintain a culture of safety
- Have input on safety related issues in all aspects of the business
- Ensure all safety bulletins on equipment are carried out, documented and stored as per manufacturer specification.
- Ensure all company assets are safe for use according to manufacturer specifications and OSH ACT.

Leadership and Management
- Ensure that employees have clear and understood work/role descriptions, targets and goals to perform their functions, and that client needs, and requirements are integrated into all work-related practices;
- Ensure that employees have the right resources, skills, tools, equipment, and information to successfully execute on their responsibilities;
- Effectively manage employee performance and create opportunities for them to gain the competence for the work required and to grow.
- Manage staff in accordance with agreed key performance indicators

**Qualifications**

Minimum
- Grade 12 or N3

Recommended
- Trade qualification as Millwright, Diesel Mechanic, or Low voltage electrician.

**Experience**
- 3 - 5 Years Supervisory experience in a workshop environment
- 3 years’ experience in cost control of annual operational budget
- 2 years technical experience on all equipment.

**Knowledge**
- JLG Technical product knowledge
- Knowledge of work of height machinery and equipment
- OSHAS and safety industry regulations
- Housekeeping rules
- Computer Literacy, Microsoft Office
- Budget control
- Quality Management

**Skills**
- Interpersonal Skills
- Administration skills
- Problem Solving skills
- Planning and Coordination skills
- Technical skills
- Team Management Skills

**Behavioral Competencies**
- Integrity
- Creativity
- Logical and Analytical
- Interpersonal skills
- Resilience
- Persuasiveness
- Energy and Drive
- Quality Orientation
- Planning and Organizing

**To plan and coordinate** machine turnaround in area of responsibility and to ensure effective operation of workshops, cost recovery, HR Administration, scheduled maintenance, and customer relations.

**Key performance areas (to translate into a measure of success)**
- Financial Management
- Operations Management
- Safety and Training

**Main Outputs and Responsibilities for This Position**

**AREA / TYPE**

**Responsibilities**

Financial Management
- Cash flow management, expense control
- Actual vs budget analyses and reports
- Ensure that overall plan complies with Regional Strategies
- Maintain a rolling forecast of the income and expenses.
- Ensure legal compliance.
- Allocate resources in the most cost-effective manner that maximizes return.
- Report to Depot manager weekly on performance of operational activities and follow up on action plans.
- Ensure recovery of customer damages.

Operational management
- Optimize Machine availability by allocating a