Delivery Manager

**About Electrum**:
Electrum is a young and dynamic B2B software company working with some of South Africa’s biggest companies. Our products provide our customers with a platform to grow their businesses, while making a real difference to the lives of millions of people.**
The Opportunity**:
As a delivery manager at electrum you will deal directly both with our customers and with the electrum engineering teams. The delivery manager has overall responsibility for the end to end delivery of the project, starting with a handover from sales, customer approval, development and ending when you handover to support. All the while building strong relationships with key stakeholders at our customers.

This is a great opportunity to join a high-growth tech company, on our journey to become an industry-leading Software as a Service (SaaS) company. You will have the opportunity to gain deep domain expertise in the rapidly developing payments industry and play a key role in mission critical projects at some of South Africa’s largest corporations.
**The Role**:
A delivery manager within Electrum’s professional services team is the key point of contact for major customers (large banks and retailers) and plays a critical role in managing on-going relationships. The ability to manage customers, control complex projects involving multiple parties, and build strong relationships are essential for this role.**
Requirements**
**Your Responsibilities**

As a delivery manager your responsibilities will be too
- Co-ordinate full lifecycle software and customer implementation projects.
- Ensure that projects are delivered on time, within scope, within budget and of good quality
- Build strong relationships with customers and third party providers as well as internally with sales and engineering teams
- Guide the team to ensure the delivery plan is met
- Facilitate and run project meetings such as status updates and retrospectives
- Maintain and improve project process
- Be a customer advocate within Electrum
- Grow your industry knowledge
- Contribute to the on-going growth and success of Electrum

**Requirements**:

- Relevant degree or the equivalent in working experience
- 5+ years experience as a project manager or delivery manager on software projects at least some of which is in a formal or corporate environment
- Background in tech/information technology industry
- A track record of successful delivery working across multiple teams, on multiple products in a fast paced, market driven environment
- Excellent communication and relationship management skills

**Increase your odds by having**:

- Prince 2, PMP or Agile training will be advantageous
- Financial Services/ Payment /Fintech industry experience

**Benefits**

A good work-life balance is very important at Electrum. You know when your brain has switched off for the day and you need to go for a surf, but you also know when the status report you have written is sloppy. At Electrum you will be expected to know when you deserve a surf and when you need to knuckle down and get the work done.

To make it as easy as possible on those “knuckle down” days we have benefits such as:

- Daily lunches and a stocked kitchen for the mid-day nibbles
- Onsite gym and shower facilities
- Flexible work hours
- Understanding that if an emergency comes up, family comes first
- A rad coffee station where you can practice your cappuccino foam art
- A recreational area with foosball, table tennis and fatsaks that are perfect for naps

To help recharge after the “knuckle down” days, we have benefits such as:

- A generous leave policy, starting at 20 days per year
- An annual company and family getaway
- Generous budgets for team events

We have created a safe, transparent environment where:

- We know mistakes happen, and that’s okay. We even have a 3 step approach to dealing with them:

- 1- Tell everyone about it
- 2 - Fix mistake
- 3 - Tell everyone about it
- You are responsible for your actions - both the successes and the failures
- We talk openly about salaries and bonuses. At Electrum we believe it’s evident why some people earn more and others a bit less. It’s like being on a sports team where salaries are widely known.